Account Manager

Job Description

Account Manager / Snr Account Manager (Customer Success Manager)

Deadline for applications, October 9th 2026

Reimagine HCP engagement for Life Sciences

Recourse AI are a venture-backed AI company on a mission to unlock the potential of every life sciences & healthcare professional around the world, transforming patient care. The company has a rapidly expanding customer-base, with their domain-specific AI agents reaching enterprise-wide adoption at some of the world’s largest health & life science organisations. The Recourse AI leadership team includes deep medical,AI and life sciences GTM experience. Our values sit at the heart of everything we do - we’re obsessive about potential, tenacity, transparency, and performance.

Role summary

We’re hiring a Customer Success Manager in North America to support our growing client base, reporting into the VP Customer Success for the US. You will own the end-to-end delivery of new client AI experiences on the Recourse AI platform - running a repeatable delivery process. You’ll be the client-facing day to day contact and delivery project manager who drives decisions, keeps stakeholders aligned, and ships high-quality solutions on time while protecting scope. Ideal candidate will excel at stakeholder management, scope control, structured thinking, calm execution under pressure.

Key responsibilities

\n
• Run client project management including onboarding and delivery cadence for new AI experiences (timelines, action logs, comms)
\n
• Facilitate design workshops to understand client requirements and objectives 
\n
• Consolidate feedback across stakeholders into unified changes; enforce change control best practice
\n
• Coordinate internal teams (SMEs, content, customer success, sales)
\n
• Maintain delivery standards: documentation, decision logs, acceptance criteria, and release notes.
\n
• Identify and implement efficiencies
\n
• Build strong relationships to delight clients ensuring successful renewals
\n
• Identify new upsell/cross-sell opportunities
\n

Required experience

\n
• 1+ years in client-facing delivery: project management, client services, implementation, or account management.
\n
• Comfortable facilitating workshops and challenging clients to get crisp inputs and decisions.
\n
• Strong written communication and documentation discipline.
\n
• Experience in life sciences, pharmaceutical or medical communications industry, medical education, or training/enablement delivery
\n

Preferred

\n
• Familiarity with training/field enablement concepts or simulation/learning products.
\n
• Experience working with regulated content workflows (e.g., MLR).
\n
• Exposure to AI-enabled products, conversation intelligence, or AI content operations.
\n

Why Re:course AI?

\n
• You’ll take up a role in a high-growth, venture-backed tech start-up with potential for rapid growth and increasing responsibilities
\n
• You’ll be given ownership and autonomy
\n
• You’ll have a meaningful and profound impact to help unlock potential in healthcare and life sciences working with cutting edge AI technologies
\n
• You’ll get to work with other passionate and bright people
\n

Re:course AI is an equal opportunities employer and we pride ourselves on having a diverse team