Chick-fil-A Catering Sales Operations Manager

Job Description

Job Description

Company Description

Chick-fil-A is a leader in the fast-food industry and is known for its commitment to excellent food, beverages, and hospitality.

Chick-fil-A at First Street celebrated its grand opening in August 2012, becoming the first restaurant in the Bay Area. We are proud of our history here and the impact we've had on the community since then.

At Chick-fil-A First Street, you will discover a safe and supportive atmosphere designed to cultivate both technical proficiencies and interpersonal skills, fostering holistic personal development. We aspire to serve as your initial gateway into the workforce, and we eagerly anticipate collectively enhancing our business insight.

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Job Description

The Chick-fil-A at First Street Catering Sales Operations Manager role is a unique position that oversees all in-restaurant, community, and business catering aspects of our multi-million dollar restaurant. This includes managing our people, products, business, and operations. In this role, you will be vital in building a strong team that consistently delivers Gold Standard customer service and effectively drives business results. The role also includes the full spectrum of HR responsibilities - recruiting, training, developing, and retaining both part-time and full-time catering staff.

This position requires open availability to work most Friday and Saturday events, as well as during peak holiday seasons. Please note that Chick-fil-A is closed on Sundays.

You'll also be accountable for all restaurant catering operations, such as managing hours, protecting assets, and maintaining kitchen and inventory organization. By developing a deep understanding of our customer base and product assortment, you will be able to leverage these insights to propel the business forward.

Our management team fosters strong relationships with cross-functional partners, Support Center staff, and associates, thereby inspiring a culture characterized by inclusivity, collaboration, and optimism. Requirements/Responsibilities

What You'll Do

-Oversee the Catering Sales Department and implement strategies
-Maintains focus on profitability of event engagements through appropriate planning and monitoring
-Generates revenue for events through prudent use of selling strategies and presentation of products to best meet the needs of event group
-Managing Event Planning Operations
-Coordinates and leads Event Management activity for high profile, high importance customer groups
-Maintains focus on Event Satisfaction through interactions with Customers and Companies
-Provides support, as needed, for recruiting, hiring, and coaching the team
-Ensuring and Providing Exceptional Customer Service
-Managing the Sales and Marketing Strategy
-Leading Sales/Catering Department Teams
-Conducting Human Resources Activities
-Proficiency in social media platforms

The Career Progression

The Catering Sales Operations Manager position includes a 90-day training and probationary period. Successfully completing this training is the first step toward leadership roles within Chick-fil-A at First Street. We strongly believe in promoting from within, and many of our Franchise Owners and Corporate Staff we have developed and/or influenced began their careers in Restaurant Management.

Qualifications

What it takes

-Minimum 2 years of experience in the sales & marketing, event management, food and beverage or related professional area.
-Excellent time management and able to work under pressure
-Strong critical thinking & problem solving skills
-Good business acumen with market intelligence
-Excellent communication and leadership skills
-Be innovative and passionate to strive for service excellence
-High attention to detail, thoroughness and accuracy
-Self motivated with ability to take initiative
-Strong ability to build relationships and collaborate effectively
-Lift 20lb-50lbs
-Proficiency in a Language other than English is a Plus
-ServSafe Manager Certification
-This is a 'hands on' role in a restaurant
-Valid Driver's License and clean driving record

Additional Information

What You'll Get

As a Chick-fil-A at First Street Catering Sales Operations Manager, you're eligible for a range of benefit programs. Chick-fil-A at First Street is dedicated to offering competitive benefits that reflect our company's values and standards within the Fast Food Industry.

-Bonus/Incentive Program
-Paid Time Off
-401k retirement plan
-Medical, Dental, & Vision Insurance
-Leadership Training and Development
-Opportunities for Career Advancement
-Free Employee Meals
-Paid Sick Leave
-Remarkable Scholarships (range $1000-$25,000)

The starting hourly rate for this position is $50.00. The full pay range is $50.00-$70.00 per hour, and your actual salary will be determined by considering your specific skills and years of relevant experience. Please note that this range may be subject to change in the future Special Instructions

Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.

ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.