Payment Operations Specialist

Payment Operations Specialist

Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the position of a full-time Payment Operations Specialist.

Bilingual (Spanish) speaking preferred!

The hourly rate for this position is $18.00 - $30.00 per hour depending on knowledge, skills, abilities, experience, and location.

Job Description

This position is primarily responsible for timely posting and release of all incoming and outgoing wire per bank policy and procedures. Ensures proper procedures are followed to minimize loss to the Bank, while maintaining quality service. This role has frequent contact with internal and external customers. The Wire Operations Specialist has access to confidential customer and wire information.

Responsibilities

• Process incoming and outgoing wire transfers, including creating, verifying, and releasing wires.
• Process domestic and foreign wire transactions according to Bank policy and procedure.
• Monitor various queues in the wire transfer system.
• Conduct phone calls with authorized customers to validate outgoing wire requests.
• Review OFAC information on wires and escalate any finding.
• Perform wire transfer investigations in a timely manner.
• Assist with the resolution and recovery of fraudulent wire transfers.
• Provide support to internal departments via telephone, email, and ticketing system.
• Follow strict authentication and verification processes in accordance with Bank's wire policy.
• Maintain a proficient understanding of NACHA rules regulatory compliance including BSA, OFAC, loss prevention, information and physical security and adherence to Bank policies and federal regulations.
• Resolve various wire exception transactions such as cancellations, deletions, reversal, and returns.
• Perform daily validation across payment applications.
• Perform ACH tasks including, but not limited to ACH processing verification, temporary increases, emergency same day processing, large ACH approval requests and ACH prefund shortage monitoring.
• Process and investigate debit card and/or ACH dispute claims in compliance with Reg E and Visa requirements
• Process credit card orders and provide card servicing support
• Assist with various projects, monitoring and reporting.

Education/Experience Preferred

• High school diploma or equivalent required.
• Bachelor's degree or equivalent work experience preferred.
• 1 to 3 years banking experience required.
• Bilingual (Spanish) preferred
• Back-office bank operations with wire transfer processing experience preferred.
• Back-office bank operations with Debit card/ACH dispute experience preferred
• Strong analytical and problem-solving skills.
• Ability to manage multiple tasks and deadlines simultaneously.
• Demonstrated attention to detail and accuracy.
• Excellent communication skills, written and verbal, with the ability to clearly communicate issues to all levels of staff and management.
• Strong telephone skills.

Pay is dependent on knowledge, skills, abilities, experience, and location.

Working Conditions

The physical demands of this position require the ability to perform essential job functions with or without reasonable accommodation. Employees may spend extended periods sitting or standing, using hands to operate computers or other equipment, and reaching for work-related tasks. Regular walking may be required, along with occasional bending, stooping, kneeling, or climbing. The role may involve lifting or moving items weighing up to 10 pounds. Vision requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.

Sunflower Bank Benefits

People choose to "bank" with us, but for those we serve, we're more than a bank. We strive to be the financial backbone of their lives, and we know that starts with our team.

Our supportive culture empowers team members to grow and seize new opportunities. Like our namesake, the sunflower, we are:

• Rooted in Strength
• Propelled by Growth
• Individuals in a Great Whole
• Creating Possibility
• Community Focused

Associates enjoy outstanding benefits, including:

• 401(k) Plan with 6% Match
• Health/Dental/Vision Insurance
• Company-paid Life Insurance
• Tuition Reimbursement
• Fitness Reimbursement
• Paid Time Off
• Volunteer Leave
• Paid Holidays
• Plus many more associate perks & incentives!

EOE/AA: Minorities/Females/Disabled/Vets

Sunflower Bank, N.A. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law.

Open until filled; early application encouraged. This vacancy announcement may be used to fill similar positions within 90 days.

If you are a California resident, you may be entitled to certain rights regarding your personal information, which is information that identifies, relates to, or could reasonably be linked with a particular California resident or household. Additional information about our data collection practices and location-specific notices is available on our privacy policy.