Office Assistant

Job Description

Job Description

Office Assistant

Pay: $16.00-$17 per hour to start based on experience.
Review: Eligible for review after 90 days, with potential increase to $18.00 per hour based on satisfactory performance, attendance, reliability, and ability to independently handle assigned duties.

Position Summary:

The Office Assistant provides basic administrative support to help with the day-to-day operation of the office. This is an entry-level position requiring good communication, organization, attention to detail, and basic computer skills.

Primary Duties and Responsibilities:

• Answer incoming telephone calls professionally.
• Take accurate messages and direct calls to the appropriate person.
• Check and monitor company email accounts.
• Respond to routine emails using established company procedures and guidance.
• Forward matters requiring management or project staff attention.
• Check customer and project orders for accuracy and completeness.
• Review order confirmations and assist with identifying missing or incorrect information.
• Follow up on routine order and delivery matters as requested.
• Prepare basic customer quotes using company templates, established pricing, and instructions provided.
• Perform data entry and update customer, vendor, project, and order information.
• Scan, copy, file, organize, and distribute documents.
• Maintain organized electronic and paper files.
• Assist with preparing routine correspondence and documents.
• Track outstanding administrative items and provide follow-up as requested.
• Provide general administrative support to management and office staff.
• Maintain confidentiality of company, customer, vendor, employee, and financial information.
• Perform other administrative and office-related duties as assigned.

Qualifications:

• Basic computer and email skills.
• Ability to communicate professionally by telephone and email.
• Good organizational skills and attention to detail.
• Ability to follow instructions and established procedures.
• Ability to manage multiple routine tasks.
• Dependable attendance and punctuality.
• Willingness to learn company processes and systems.

Performance Expectations:

The Office Assistant is expected to complete assigned tasks accurately and timely, communicate professionally, maintain organized records, follow company procedures, and demonstrate consistent reliability and attendance.

Any wage increase following the 90-day review is not automatic and will depend on demonstrated performance, attendance, reliability, accuracy, and the employee's ability to handle assigned responsibilities with reduced supervision.