ServiceNow Platform Administrator

IT - Systems Administrator III

We are seeking a Certified ServiceNow Platform Administrator / Architect with demonstrated experience in ServiceNow administration, configuration, and architectural support. The ideal candidate will provide day-to-day platform administration, user support, configuration management, and architectural guidance to ensure the platform effectively supports business operations and IT Service Management requirements. This role requires strong policy knowledge and communication skills.

Location: Raleigh, North Carolina (Onsite)

Key Responsibilities

• Perform day-to-day administration, maintenance, and operations of the ServiceNow platform.
• Administer users, groups, roles, ACLs, and overall platform configuration.
• Manage platform updates, patches, releases, instance clone activities, and upgrades.
• Monitor platform performance, instance health, and technical assistance requests.
• Configure and support workflows, business rules, forms, catalogs, reports, dashboards, and notifications.
• Coordinate and support integrations between ServiceNow and other enterprise systems.
• Provide architectural guidance for platform design, integration strategy, and long-term maintainability.
• Collaborate with stakeholders to gather requirements, support enhancements, and participate in solution reviews.
• Maintain platform governance, data quality, documentation, and support audit activities.
• Serve as a ServiceNow Subject Matter Expert (SME), providing end-user support and training.

Required Qualifications

Education: A degree from an accredited college or university in an applicable field is required. If the degree is not in an applicable field, four additional years of related experience are required.

Experience: A minimum of eight to twelve years of relevant experience is required. This includes experience with core ServiceNow modules (Incident, Problem, Change, Request, Knowledge, CMDB), platform administration, and managing platform updates and releases.

Technical Skills: Experience with ServiceNow configuration, workflows, business rules, and reporting. Knowledge of JavaScript, SDLC, Agile methodologies, Change Management, and MS Office Suite is required. The ability to leverage AI tools to improve productivity is also necessary.

Preferred Qualifications

• ITIL certification.
• Experience in two or more ServiceNow module areas, such as SPM, ITOM, SecOps, or CSM.
• Experience with REST API integrations, data imports/exports, Transform Maps, MID Server, and Integration Hub.

Additional Requirements

• All candidates must be a US Citizen or permanent status Green Card holder.
• Cannot have more than 6 months of travel outside the United States within the last five years, excluding military service.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.