Front Desk Supervisor

Job Description

Job Description

Description:

To ensure efficient and smooth operations for excellent guest satisfaction as well as respond in a professional and courteous manner to guests by providing accurate and timely information and services.

Duties and specification:

•Check guests in and out of the hotel; Perform daily Front Desk Agent duties

•Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns; Answer the phone in a timely manner

•Supervise daily shift process ensuring all team members adhere to standard operating procedures

•Train, direct the work of, resolve issues/problems and coach/counsel the front desk team members to ensure a quality operation

•Assist all departments in servicing the guests during high volume periods

•Assist with Front Desk Coverage as needed, including the supervision of the Guest Service Representatives in the absence of the Front Office Manager

•Other duties as assigned

•Must have the ability to work with minimal supervision

•Supervision and thorough understanding of hotel sales preferred

•Position requires computer literacy and the ability to use Microsoft Office Suite

•A positive attitude

•Ability to work well in a group

Education and qualification:

•High School Diploma or GED required

•1-2 years of hotel guest experience required