Front Desk Supervisor

Job Description

Job Description

Description:

To ensure efficient and smooth operations for excellent guest satisfaction as well as respond in a professional and courteous manner to guests by providing accurate and timely information and services.

Duties and specification:

• Check guests in and out of the hotel; Perform daily Front Desk Agent duties

• Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns; Answer the phone in a timely manner

• Supervise daily shift process ensuring all team members adhere to standard operating procedures

• Train, direct the work of, resolve issues/problems and coach/counsel the front desk team members to ensure a quality operation

• Assist all departments in servicing the guests during high volume periods

• Assist with Front Desk Coverage as needed, including the supervision of the Guest Service Representatives in the absence of the Front Office Manager

• Other duties as assigned

• Must have the ability to work with minimal supervision

• Supervision and thorough understanding of hotel sales preferred

• Position requires computer literacy and the ability to use Microsoft Office Suite

• A positive attitude

• Ability to work well in a group

Education and qualification:

• High School Diploma or GED required

• 1-2 years of hotel guest experience required