Manager, Banquets- InterContinental Mark Hopkins
Full-time
IHG Hotels & Resorts
About Us Perched atop historic Nob Hill, InterContinental Mark Hopkins, San Francisco, has welcomed generations of travelers, dignitaries, and locals with timeless elegance, personalized service, and unforgettable experiences. As a landmark destination, we are committed to preserving our rich heritage while continually elevating the luxury hospitality experience for today's discerning traveler. Joining our team means becoming part of a legacy built on service excellence, teamwork, and genuine hospitality. About the Role :
As our new Banquet Manager, you could be leading the charge to ensure our guests enjoy a truly memorable experience - whether they've worked up an appetite for a full conference banquet or are joining us to celebrate an incredible occasion.
A little taste of your day-to-day: Event Execution & Operational Excellence Lead end-to-end banquet operations, ensuring seamless execution of meetings, weddings, galas, and VIP events
Partner closely with Culinary, Sales & Events, and Stewarding teams to deliver cohesive, high-quality experiences
Conduct pre-shift briefings and pre-event meetings to align teams on expectations, timing, and service standards
Oversee room setup, service flow, and breakdown-ensuring adherence to event orders (BEOs) and brand standards
Anticipate guest needs and resolve concerns with professionalism and urgency Leadership & Team Development Inspire, coach, and develop a diverse banquet team, fostering a culture of accountability and service excellence
Lead by example on the floor-visible, engaged, and guest-focused
Support recruitment, onboarding, and ongoing training to build a high-performing team
Manage scheduling in alignment with business levels, labor budgets, and collective bargaining agreements, coordinate with labor partners for as needed temporary staff. Guest Experience & Relationship Management Serve as a primary point of contact during events, ensuring a personalized and elevated guest experience
Build strong relationships with clients, event planners, and internal stakeholders
Handle VIP and high-profile events with discretion and attention to detail Financial & Administrative Oversight Monitor labor and operational costs to meet or exceed financial targets
Review and approve payroll, productivity, and staffing models to drive efficiency
Ensure accurate billing and reconciliation of banquet checks
Maintain compliance with health, safety, and sanitation standards Compliance & Standards Uphold all company policies, brand standards, and local/state regulations
Ensure adherence to safety protocols, food handling guidelines, and responsible alcohol service
Maintain readiness for inspections and audits
What We need from you:
2-3+ years of banquet or food & beverage leadership experience in a luxury hotel or upscale venue
Proven ability to manage large-scale, high-volume events with precision and composure
Strong leadership presence with a passion for developing teams
Exceptional communication and interpersonal skills
Financial acumen with experience managing labor and cost controls
Knowledge of banquet operations systems and event planning tools preferred
Flexibility to work evenings, weekends, and holidays as business demands Preferred Attributes: Experience in a union environment strongly preferred
Bilingual (Spanish, Mandarin, or Cantonese) a plus
Deep appreciation for luxury service standards and guest personalization
Detail-oriented with a proactive, solutions-driven mindset
As our new Banquet Manager, you could be leading the charge to ensure our guests enjoy a truly memorable experience - whether they've worked up an appetite for a full conference banquet or are joining us to celebrate an incredible occasion.
A little taste of your day-to-day: Event Execution & Operational Excellence Lead end-to-end banquet operations, ensuring seamless execution of meetings, weddings, galas, and VIP events
Partner closely with Culinary, Sales & Events, and Stewarding teams to deliver cohesive, high-quality experiences
Conduct pre-shift briefings and pre-event meetings to align teams on expectations, timing, and service standards
Oversee room setup, service flow, and breakdown-ensuring adherence to event orders (BEOs) and brand standards
Anticipate guest needs and resolve concerns with professionalism and urgency Leadership & Team Development Inspire, coach, and develop a diverse banquet team, fostering a culture of accountability and service excellence
Lead by example on the floor-visible, engaged, and guest-focused
Support recruitment, onboarding, and ongoing training to build a high-performing team
Manage scheduling in alignment with business levels, labor budgets, and collective bargaining agreements, coordinate with labor partners for as needed temporary staff. Guest Experience & Relationship Management Serve as a primary point of contact during events, ensuring a personalized and elevated guest experience
Build strong relationships with clients, event planners, and internal stakeholders
Handle VIP and high-profile events with discretion and attention to detail Financial & Administrative Oversight Monitor labor and operational costs to meet or exceed financial targets
Review and approve payroll, productivity, and staffing models to drive efficiency
Ensure accurate billing and reconciliation of banquet checks
Maintain compliance with health, safety, and sanitation standards Compliance & Standards Uphold all company policies, brand standards, and local/state regulations
Ensure adherence to safety protocols, food handling guidelines, and responsible alcohol service
Maintain readiness for inspections and audits
What We need from you:
2-3+ years of banquet or food & beverage leadership experience in a luxury hotel or upscale venue
Proven ability to manage large-scale, high-volume events with precision and composure
Strong leadership presence with a passion for developing teams
Exceptional communication and interpersonal skills
Financial acumen with experience managing labor and cost controls
Knowledge of banquet operations systems and event planning tools preferred
Flexibility to work evenings, weekends, and holidays as business demands Preferred Attributes: Experience in a union environment strongly preferred
Bilingual (Spanish, Mandarin, or Cantonese) a plus
Deep appreciation for luxury service standards and guest personalization
Detail-oriented with a proactive, solutions-driven mindset
Vacancy posted 2 days ago
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