Office Operations Manager

Job Description

Job Description

Join SYZYGY Global as Office Operations Manager

Run the engine of a luxury brand. SYZYGY Global is a boutique company redefining the luxury outdoor-living experience. We're small, fast, and high-standard — and we're looking for the operator who will make sure the whole business runs like clockwork. This is the right hand to our ownership and General Manager: the person who owns our systems, documents how we work, trains the team, keeps every department on time, and removes operational weight from leadership so they can focus on growth.

This is not an office-manager or receptionist job. Keeping the office sharp is part of it — but it's a small part. The heart of this role is operations: process documentation, training, systems, finance coordination, reporting, and accountability. If you're an operator who also happens to run an immaculate office, keep reading. If you're looking for a front-desk or admin role, this isn't the one.

 

What You’ll Own

Operations & Systems (the core of the job)

• • Own how the business runs day-to-day — the connective tissue between sales, project execution, field, finance, and admin.
  • Enforce SOPs, timelines, and processes across departments; hold the team accountable and keep work moving without micromanaging.
  • Build and run an internal audit system that both verifies our standards and uncovers smarter ways to work.
  • Own adoption of our operational stack — Salesforce, Trello, Slack, Paycom, QuickBooks, and Google Workspace — and make sure they're used correctly.
  • Spot where things slow down or break, and fix them. You solve, you don't just flag.

Process, SOPs & Training (a flagship part of this role)

• Be our process and policy owner. Whenever something changes or a new process rolls out, you write the policy, build the SOP, and make sure it's trained and followed.
• Document how we work using Scribe (screen capture), turning real workflows into clean, repeatable SOPs.
• Own Trainual — our training platform. Build and continuously update Trainuals so they always reflect current process.
• Run weekly trainings, track completion, and hold the team to 100%. If it isn't documented and trained, it isn't done.

Leadership Support

• Be the operational shield and right hand to the owner and GM — anticipate needs, manage follow-ups, and keep them out of the weeds.
• Bring real operational insight and recommendations to the table; be a thought partner, not just a status-reporter.
• Hold everyone — including senior leadership — to our standards, with judgment and discretion.

Finance, Reporting & Compliance

• Partner with accounting on biweekly payroll, time-and-attendance accuracy, weekly vendor payments, and expense approvals.
• Own the master reporting calendar and deliver weekly operational-health and audit summaries to leadership. Zero missed deadlines.
• Keep licenses, insurance, registrations, and contracts current with a proactive renewal system.

Office & Environment (~15%)

• Keep the office and shared spaces immaculate, stocked, and running — largely by overseeing the receptionist and managing vendors, not by doing it all yourself.
• Be the point of contact for building issues, and keep an emergency / hurricane-preparedness plan ready.

 

Culture, Standards & Brand Integrity

• Be a steward of SYZYGY’s culture: high standards, accountability, professionalism, and mutual respect
• Ensure the internal experience matches the external luxury brand promise
• Lead by example—organized, prepared, decisive, and calm under pressure
• Maintain a workplace where high performers thrive and low performers self-select out

 

What You Bring

• 5–8+ years in operations, business management, chief-of-staff, or senior operations roles — ideally as the #2 to an owner or executive at a small, fast-moving company.
• Real experience writing SOPs and running a training platform (Trainual or similar), ideally with screen-capture tools like Scribe.
• A track record of owning systems and process company-wide, not just executing tasks.
• Comfort with CRMs, project-management and payroll tools, QuickBooks, Google Workspace, and Apple/Mac — or the ability to ramp fast.
• The ability to build order out of ambiguity and hold a team accountable with tact and trust.
• Sharp organization, sound judgment, discretion, and excellent communication.

 

Who You Are

• You don’t wait to be told—you take ownership
• You are decisive, grounded, and highly accountable
• You move fast, but you don’t break things unnecessarily
• You expect excellence and are comfortable enforcing it
• You understand that leadership means responsibility, not perks
• You thrive in smaller teams where impact is immediate and visible

 

Benefits & Culture

• Paid Time Off: Begins after 90 days of employment
• Fully Paid Insurance: Health, dental, and vision
• Paid Holidays: Includes all major holidays and an extended holiday closure from Christmas through New Year’s Day
• Wellness Wednesdays: Weekly yoga, mindfulness, and chiropractic care sessions
• Wellness-Focused Workplace: Mindful of both mental and physical well-being
• Downtown Delray Beach Location: Enjoy working in a modern space in the heart of the city

 

Position Details

• Full-Time, In-Office Only (Monday – Friday, 7:45 AM – 5:00 PM)
• Must be authorized to work in the United States
• Occasional nights and weekends required for events or special projects
• Salary: $80,000–$100,000/year based on experience + perks & benefits

 

Help us maintain the energy, structure, and excellence that sets SYZYGY apart. If you’re ready to take ownership of the office and be the go-to for all things operations and environment, apply today.

 

Company Description

We are an innovative company with boutique design/builds in the luxury outdoor market.

We are looking for an enthusiastic person dedicated to growing our company and exceeding our clients’ expectations.

Our perfect candidate is a critical and creative problem-solver capable of working efficiently and independently. They are extremely detail-oriented, highly resourceful, and hardworking. In addition, they thrive in fast-paced environments, and assimilate quickly to evolving protocol and industry knowledge. Additionally, they are attentive multi-taskers capable of reporting to multiple managers.

Company Description

We are an innovative company with boutique design/builds in the luxury outdoor market.\r\n\r\nWe are looking for an enthusiastic person dedicated to growing our company and exceeding our clients’ expectations. \r\n\r\nOur perfect candidate is a critical and creative problem-solver capable of working efficiently and independently. They are extremely detail-oriented, highly resourceful, and hardworking. In addition, they thrive in fast-paced environments, and assimilate quickly to evolving protocol and industry knowledge. Additionally, they are attentive multi-taskers capable of reporting to multiple managers.\r\n\r\n