Operations Specialist - $22.11/hr

Operations Specialist

Wealth Management Operations (WMO) provides end-to-end operational support that drives the client experience for Wealth Management advisory partners and their clients. Within WMO, the Onboarding & Maintenance Support teams execute manual processes and monitor automated processes to gather and maintain required information that identifies client accounts and features such as legal name(s), address, product type, beneficiaries, etc. to accurately open, modify or close accounts. After a client submits an onboarding and/or maintenance request to the Brokerage front office, the Loan Management Account Operations team ensures that all documentation and regulatory requirements, including generating client correspondence and due diligence, have been met before the request is approved. Additionally, the team ensures the account is systematically activated, and updates are completed so the client can access the product. These account management activities are performed when requests are received from the Brokerage front office.

The Account Management Ops Representative role will support the Loan Management Account (LMA) Operations Team. This job is responsible for standard activities supporting the onboarding and maintenance of accounts, according to established guidelines and procedures. Key responsibilities include providing quality service and effective, efficient operations support for internal business partners and external clients. Job expectations include operating with a standard level of independence and deferring to the Team Manager and Team Lead for direction and support with more complex issues and escalations.

Responsibilities include but are not limited to:

• Performs onboarding and maintenance of accounts and reviewing required account documentation.
• Responds to client inquiries via numerous channels to support operational efficiency and quality client service
• Performs basic research, follow-up and resolution of routine maintenance requests
• Identifies potential issues in daily operational tasks and escalates risk concerns, as appropriate
• Prepares and reviews required account documentation

Required Skills:

• Ability to work effectively with Financial Advisors and Wealth Management Bankers for the resolution of identified problems while ensuring compliance with regulatory requirements.
• Strong analytical and problem-solving skills.
• Positive attitude, strong work ethic and team player.
• Well organized individual with good written and verbal communication skills are a must to ensure outstanding service is delivered to internal clients and partners.
• Good knowledge of Microsoft Office (Word, Outlook, Excel).

Desired Skills:

• 1+ years of experience with Wealth Management Operations with knowledge of both internal (operations) and external (branch) procedures and systems.
• Account Management
• Customer and Client Focus
• Research
• Attention to Detail
• Collaboration
• Verbal Communications
• Written Communications
• Prioritization
• Recording/Organizing Information
• Result Orientation