Clerical Assistant 3

The Position

As a Clerical Assistant 3 with the PA State Lottery Call Center, you will provide essential support for our Retailer Services Division's Claims, Licensing, and Instant Accounting units. This position offers an energetic environment where problem solving and teamwork keep important Lottery services running smoothly. Your efforts will help ensure accountability and effective support for retailers and players. Join a team where your communication skills and attention to detail truly matter.

Description Of Work

This position provides complex clerical support and customer service within the Lottery Call Center. Work supports multiple units to keep the Lottery operating effectively. As a Clerical Assistant 3, you will perform the following duties:

• Customer Assistance: Respond to phone calls and emails from Lottery players, retailers, and staff; resolve questions; and provide clear guidance
• Ticket Issue Resolution: Communicate with retailers about scratch-off ticket pack status issues; request and review documentation and forms; enter data and adjust records to ensure accurate inventory tracking and invoicing
• Report Analysis: Generate and review reports for end of game accounting, identify outstanding scratch-off ticket packs, and determine if the retailer is liable for missing or damaged tickets
• Account Deactivation: Calculate money owed by a deactivated retailer to the PA Lottery and the reverse for scratch-off ticket inventory; correspond with the retailer, sales, and accounting teams as needed
• Claim Review: Enter and proofread field-paid claim forms data, correct errors, and prepare correspondence to be mailed to players
• Licensing Support: Scan retailer application documents, prepare correspondence, and call retailers to gather missing information

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Required Experience, Training & Eligibility

Qualifications

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Additional Requirement:

• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Call center experience
• Customer service experience

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.