Sr. Analyst/JIRA SME

Role Description

GovCIO is currently hiring for a Sr. Analyst/JIRA SME to join our Patient Care Services Product Line Support team with the Department of Veterans Affairs (VA). You will blend your knowledge of agile software development with a passion for solving problems and supporting tools as part of the team. This position is a US-based, fully remote position. Core business hours are 8am-5pm ET.

• Support Jira standardization efforts in the Product Line.
• Provide user support of Jira to enable end-to-end visibility across the entire product line.
• Work with Health Portfolio Jira Standardization leads and product scrum teams to promote and implement best practices in Jira.
• Understand and document the client’s business issues and data challenges.
• Serve as a liaison between Scrum teams and Health Portfolio Jira Standardization leads.
• Provide hands-on support to integrate tools and drive data/workflow standards across a suite of tools, especially Jira, Jira Advanced Roadmaps, and Jira Align.
• Identify and document gaps of current implementation against standard templates; recommend alternatives for better alignment.
• Provide ongoing training and technical support for end-user use of Jira in support of Software Development Life Cycle (SDLC).
• Support Jira instance configuration, including Jira filter development, reports, dashboards, and roadmaps.
• Proactively seek out, collaborate, and establish relationships with critical partners.
• Understand existing processes and identify improvements to enhance team efficiency and effectiveness with a focus on SAFe framework.
• Lead discussions with various stakeholders, identify action items, track and monitor progress, and provide status updates.
• Leverage excellent writing skills to translate complicated issues into a clear point of view.

Qualifications

• Bachelor’s Degree in Business, Information Systems, Engineering, Computer Science, Systems, Business, or related scientific/technical discipline.
• 8+ years of related experience. Additional 5 – 8 years of related experience may be substituted for education.
• Detailed understanding of how to configure, administer, and support Jira/Jira Align.
• Prior experience in supporting user community to troubleshoot and resolve issues in Jira/Jira Align/Agile Tools.
• Strong analytical, problem-solving, and organizational abilities.
• Ability to work independently with minimal guidance and supervision as well as in a team environment.
• Ability to meet deadlines (short turnarounds sometimes required).
• Well written and oral communication skills.
• Proficiency with Microsoft Office Suite products such as Word, Excel, and PowerPoint.
• Ability to foster collaborative relationships with other teams and external stakeholders.
• Ability to think “outside of the box” while communicating or dealing with coworkers and stakeholders.

Requirements

• Ability to obtain and maintain a Suitability/VA Public Trust.

Preferred Skills and Experience

• Certification, Knowledgeable of Scaled Agile Framework (SAFe), Lean Kanban, DevSecOps, or other iterative development approaches (highly preferred).
• Strong facilitation, written, and communication skills.
• Experience with Power BI, GitHub, JIRA, Confluence, SharePoint, and Teams (highly preferred).
• Experience with Agile Accelerator.

Posted Salary Range

USD $115,000.00 - USD $122,000.00 /Yr.