HOA Member Services Coordinator (CA)

Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 150,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 35 years. With offices throughout California, Nevada, Arizona, Idaho, and Washington, Seabreeze and its family of companies has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity. At Seabreeze, people are at the heart of what we do. Our philosophy, Passion when combined with commitment, makes anyone unstoppable, is carried out by enthusiastic and customer‑centric teams who serve the communities where we work and live. Summary The Member Services Coordinator provides high quality customer services for Rosena Ranch. The Member Services Coordinator pro‑actively anticipates the needs of the homeowners and residents so a solution can be offered before being requested, personalizing the delivery of the service to meet the specific needs of each homeowner and resident. Essential Duties and Responsibilities Deliver exceptional customer service to homeowners and residents by providing timely, courteous, and professional assistance at all times. Maintain a professional and approachable demeanor in appearance, communication, and behavior. Greet all residents, guests, and visitors with courtesy, attentiveness, and respect. Keep workspaces and common areas clean, organized, and presentable. Respond promptly and appropriately to resident inquiries, concerns, complaints, and suggestions. Conduct follow‑up as needed to ensure resolution and satisfaction. Escalate matters to the appropriate department or manager when necessary. Maintain a consistent and reliable presence at assigned workstation during scheduled hours. Attend and assist with Association‑sponsored social events as directed. Process and follow up on approved architectural submittals in accordance with Association guidelines. Enforce applicable policies and procedures, including follow‑up on Notices of Completion and adherence to compliance timelines. Answer telephone calls using professional etiquette. Document and track resident requests using the designated work order system (e.g., CINC). Other duties as assigned. Knowledge, Skills and Experience Demonstrate a consistently positive attitude and professional demeanor; serve as a representative of the company’s values and foster a collaborative, respectful work environment. Encourage and model professional behavior and customer service excellence for colleagues. Ability to understand and carry out instructions provided in written, verbal, or diagram formats. Capable of identifying and resolving routine issues using sound judgment and standardized procedures. Able to read and interpret documents such as operational guides, procedural manuals, and written instructions. Perform basic mathematical functions, including addition, subtraction, multiplication, and division. Possess strong communication, interpersonal, and organizational skills. Demonstrate attention to detail with consistent follow‑through on assigned tasks. Effectively manage multiple responsibilities and meet deadlines in a fast‑paced environment. Maintain a professional appearance and exercise sound judgment in addressing customer service‑related matters. Proficiency in using standard office software and systems, including internet navigation, CINC, Microsoft Outlook, and Microsoft Word. Minimum Education High School Diploma or equivalent Experience in the property management and/or hospitality industries preferred Language Skills The individual must have strong written communication skills, and the ability to communicate effectively with employees and clients at all levels of the organization, both verbally and in writing. Use of the Following Computer Applications Outlook, MS Word, Excel, Adobe Acrobat, Other MAS 90, Internet Access, Power Point Availability 9:00 a.m. – 6:00 p.m. Tuesday – Saturday Work Environment The work environment is a typical office building. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Equal Opportunity Employer Statement Seabreeze is proud to be an Equal Opportunity Employer that celebrates the diversity of our team. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected status. For individuals with disabilities who would like to request an accommodation such as an ASL interpreter, please contact the People Strategy & Operations Team at View email address on click.appcast.io. #J-18808-Ljbffr Seabreeze Management Company Inc