Product Manager

Product Manager

This is a hands-on product role focused on owning the day-to-day development and operations of a student-facing digital platform. You will translate feedback from students, families, coaches, customer success, and operations into clear product requirements and actionable engineering work. The role combines backlog ownership, product documentation, ticket creation, scope management, QA coordination, launch readiness, and post-release improvement. You will work closely with engineering and UX/design teams while acting as a bridge between technical and non-technical stakeholders. Success in this role depends on strong organization, excellent written communication, attention to detail, and a consistent bias toward shipping meaningful improvements. You will join a fully remote, distributed environment collaborating across European and U.S. time zones. This is an opportunity to directly improve the experience of students, families, coaches, and internal teams through thoughtful, well-executed product development.

Accountabilities:

• Own and continuously maintain the product backlog, including bugs, feature requests, enhancements, operational requirements, and feedback from students, coaches, customer success, operations, and leadership.
• Translate business needs, user feedback, and operational pain points into clear product requirements, prioritized backlog items, and actionable development work.
• Create and maintain PRDs, feature briefs, user stories, rollout documentation, acceptance criteria, and other product documentation.
• Write detailed engineering tickets that clearly define the problem, expected and actual behavior, scope, out-of-scope items, edge cases, dependencies, and acceptance criteria.
• Review incoming product requests and bug reports, reproduce issues where necessary, identify duplicates, and ensure that problems are documented accurately before entering development.
• Break larger product initiatives into practical, shippable phases while maintaining clear priorities and controlling scope.
• Partner with engineering and UX/design teams to assess feasibility, clarify requirements, review designs, resolve blockers, and keep product development moving.
• Facilitate product working sessions with engineering and technical leads to triage, scope, prioritize, and prepare work for development.
• Coordinate QA activities, verify fixes and new functionality after deployment, and ensure issues are properly retested before and after release.
• Support launch readiness by coordinating access rules, permissions, cohort logic, phased rollouts, release requirements, and post-launch monitoring.
• Prepare clear internal launch announcements and feature updates that explain what changed, why it matters, and how different teams should use or respond to the changes.
• Monitor post-launch feedback, identify recurring issues and themes, and translate learnings into future product improvements.
• Act as an effective bridge between engineering, design, customer-facing teams, operations, and leadership, ensuring everyone has the context needed to make decisions and execute effectively.
• Maintain strong product operations discipline by keeping priorities, documentation, follow-ups, and delivery status organized and visible.
• Use AI-powered tools where appropriate to improve product documentation, research, ticket creation, workflows, and day-to-day product operations.

Requirements:

• 3+ years of experience in product management, product operations, technical project management, or a comparable software-related role.
• Demonstrated experience managing and prioritizing a product backlog in a software development environment.
• Strong experience writing PRDs, feature specifications, engineering tickets, user stories, acceptance criteria, technical documentation, or similar product materials.
• Ability to translate complex business or user needs into clear, structured, actionable requirements for engineering and design teams.
• Experience collaborating closely with engineering, UX/design, customer-facing teams, operations, and other cross-functional stakeholders.
• Strong organizational and project coordination skills, with excellent attention to detail and the ability to keep multiple initiatives moving without losing track of follow-ups.
• Excellent written and verbal communication skills, with the ability to adapt messaging for both technical and non-technical audiences.
• Strong scope-management skills and a practical, execution-oriented approach to product development.
• Comfortable working in a fast-paced, remote-first environment with distributed teams and limited supervision.
• A strong bias toward execution and shipping, with the judgment to distinguish between valuable improvements and unnecessary complexity.
• Availability to collaborate during core overlap hours of 9:00 AM–1:00 PM Pacific Time, with most recurring U.S. team meetings taking place between 9:00 AM and 11:00 AM PT.
• Comfortable collaborating with teams across both European and U.S. time zones.
• Experience in EdTech, admissions, coaching, student platforms, or service-oriented products is a plus.
• Familiarity with tools such as ClickUp, Jira, Linear, Asana, Notion, Slack, Figma, or similar platforms is advantageous.
• Experience with phased releases, permissions, access rules, cohort-based rollouts, or entitlement logic is a plus.
• Experience coordinating QA or release readiness is desirable.
• Familiarity with AI tools such as ChatGPT, Claude, Cursor, or comparable solutions for product documentation, ticket writing, research, and product operations is beneficial.

Benefits:

• Base salary: USD 40,000–50,000 per year, depending on experience and location.
• Full-time remote position.
• Bi-weekly payroll with 26 pay periods per year.
• Performance bonus may be available based on individual and organizational performance.
• Paid training.
• Paid time off (PTO).
• Paid holidays.
• Flexible remote-first working environment.
• Opportunity to work with distributed teams across Europe and the United States.
• High-growth environment with opportunities for long-term career development.
• Collaborative and mission-driven team culture.
• Direct opportunity to influence the digital experience of students, families, coaches, and internal teams.
• Opportunity to work across product, engineering, design, customer success, and operations functions.