Assistant Venue Operations Manager

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About the National Union Building

The National Union Building is a historic building constructed in 1890 offering elegant, private event and entertainment spaces in downtown Washington, DC, at the center of the lively neighborhood of Chinatown/Penn Quarter.

You are the best fit for this role, if...

• You live local to the DMV metropolitan area.
• You have worked in hospitality or catering and LOVE the adrenaline rush with putting an event together and seeing guests enjoy themselves.
• You are a self starter with leadership capabilities and a learning mindset.
• You are willing to roll "up your sleeves", and jump in when needed.
• You have reliable transportation and are driven to arrive 5 minutes early to all activities.
• You thrive in "never a dull moment" - many moving pieces, decisions and actionable steps every day.
• You are detail oriented and would be able to find the clarity and organization amidst the moving pieces mentioned above.
• You have creative event and organizational ideas, and want to bring them to your seat at our table.
• You want an organization to grow with- you have long term goals both personally and professionally.
• You are technology savvy or a quick learner.
• You love people.
• You want to make a measurable, community impact in the city to include reaching and supporting community groups, not for profits, government relationships and citizens of the county.

About the Position:

As the Assistant Venue Operations Manager at the National Union Building, you will be responsible for overseeing the operations and management of event spaces within our organization located in downtown Washington DC. You will play a key role in ensuring the smooth and efficient functioning of our event venues, managing facility operations, coordinating event logistics, and delivering exceptional customer service. This position requires a strong background in event management, excellent organizational and leadership skills, and a customer-centric mindset.

Responsibilities:

Venue Operations and Maintenance:

• Oversee the day-to-day operations of event spaces, ensuring they are well-maintained, clean, and presentable at all times.
• Develop and implement standard operating procedures for venue operations, including opening and closing protocols, facility maintenance, and safety procedures.
• Coordinate with maintenance staff and external vendors to address facility repairs, maintenance, and equipment servicing.
• Manage inventory of venue supplies, equipment, and furniture, ensuring availability and proper upkeep.

Event Logistics and Coordination:

• Serve as the main point of contact for local organizations and event organizers, assisting them in planning and executing successful events.
• Program the venue with internal and external events. Create a full calendar of events to keep the venue active.
• Coordinate event logistics, including load-in, setup, tear-down, and load-out schedules.
• Collaborate with internal teams, vendors, and contractors to ensure smooth execution of events, addressing any logistical challenges that arise.
• Conduct site visits with clients to assess event space requirements and provide guidance on layout, technical specifications, and other logistical considerations.
• Manage permit process and ensure clients have required documentation, applications and approvals.

Staff Management and Training:

• Assign and delegate tasks to crew members, ensuring proper coverage for events and efficient operations.
• Provide ongoing training, coaching, and feedback to crew members to enhance their skills and improve overall performance.
• Foster a positive work environment, encouraging teamwork, collaboration, and a customer-centric approach among the event operations team.

Customer Service and Client Relations:

• Ensure exceptional customer service is delivered to clients and event attendees, promptly addressing inquiries, concerns, and requests.
• Collaborate with the sales team to generate repeat business and referrals through client satisfaction and positive experiences.

Health and Safety Compliance:

• Ensure compliance with all applicable health and safety regulations, fire codes, and accessibility standards.
• Enforce safety protocols and emergency procedures to ensure the well-being of crew, clients, and event attendees.
• Conduct regular inspections and risk assessments of event spaces to identify potential hazards and implement corrective measures.
• Stay updated on industry best practices and trends related to event space operations, health, and safety protocols.
• Other duties, as assigned.

Qualifications:

• Bachelor's degree in event management, hospitality, facility management, or a related field (or equivalent work experience).
• Proficient at Microsoft 365, database systems, reservations systems, customer relationship management systems.
• Experience with effective time management, project management, calendaring and scheduling.
• Proven experience in event space operations, venue management, or facility management.
• Strong organizational and leadership skills, with the ability to manage multiple tasks and projects simultaneously.
• Excellent interpersonal and communication skills, with a customer-centric mindset and a strong focus on delivering exceptional service.
• Proficiency in event management software, facility management systems, and Microsoft Office Suite.
• Knowledge of health and safety regulations and risk management practices in event spaces.
• Must have or be able to obtain a ABCA Manager on Duty license.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by event schedules. This is an on-site position.

The pay range for this role is: 25 - 27 USD per hour (Washington)