Chief Operations Officer

COMPANY OVERVIEW

Big Easy Management is a locally rooted hospitality management company leading the short-term rental and boutique hotel sector across New Orleans. Our portfolio spans high-performing STRs (residential style), boutique hotels, multifamily properties and luxury properties, we're growing fast but intentionally.

We pride ourselves on elevating the hospitality experience through local expertise, strong relationships, and operational excellence. We take care of our guests and owners with the same commitment to service that has defined New Orleans for generations. We boast a 4.93 average guest review score, so we take service more seriously than most, our realistic goal is 4.95.


As we prepare for expansion beyond New Orleans and strengthen the systems that fuel our growth, we're hiring a Chief Operating Officer (COO) to join our team. This is a hands-on leadership role for someone who thrives in complex, fast-moving environments and knows how to drive performance through people, process, and purpose.

POSITION SUMMARY

Big Easy Management is seeking a strategic, execution-focused Chief Operations Officer to lead company-wide operations across short-term rentals, boutique hotels, and multi-unit buildings. This role partners closely with the CEO to turn company vision into scalable systems, strong teams, and consistent performance.

The COO will oversee daily operations, develop leadership across all departments, strengthen accountability, and drive efficiency through structured processes. This role requires a builder who can design operational frameworks, lead managers, optimize workflows, and ensure profitable, high-quality service across the portfolio.

You should be energized by structure, operational clarity, measurable outcomes, and strategic problem-solving. Experience leveraging technology and modern tools to streamline communication, improve productivity, and elevate the guest and owner experience is strongly preferred.

RESPONSIBILITIES

• Lead day-to-day operations across STRs, boutique hotels, and multi-unit buildings, ensuring consistency, quality, and efficiency.
• Partner with the CEO to execute company vision, set priorities, and translate goals into measurable operational outcomes.
• Manage and develop department heads across Operations, Product/Onboarding, Communications, Finance, and Sales/Marketing.
• Build high-performing teams through delegation, coaching, accountability, and structured management systems.
• Oversee operational P&L performance, forecasting, budgeting, and cost control initiatives.
• Implement scalable systems, workflows, and reporting tools that support growth and improve decision-making.
• Strengthen cross-department alignment, removing bottlenecks and establishing clear communication rhythms.
• Identify and implement technology and AI tools that improve efficiency, communication, and guest/owner satisfaction.
• Use data, KPIs, and performance insights to optimize processes and drive continuous improvement.
• Ensure compliance with city ordinances, safety requirements, and operational policies across all properties.
• Support new property acquisition efforts and ensure operational readiness for onboarding new assets.

QUALIFICATIONS

• 10+ years of leadership experience in hospitality, hotel management, or short-term rental operations or related industry.
• Proven success in scaling operations and managing multi-department teams.
• Strong understanding of P&L management, pricing strategy, and operational budgeting.
• Familiarity with hospitality technology and property management systems (Hostaway, Breezeway, Cloudbeds, Guesty, Wheelhouse, Pricelabs, etc.).
• Excellent communication, decision-making, and organizational skills.
• Strong alignment with BEM's values: integrity, ownership, creative problem-solving, and hospitality-first service.

COMPENSATION & BENEFITS

Salary: $110,000 to $135,000 annually
Bonus: Performance-based incentives

Benefits Include:

• Paid time off (PTO, sick days, vacation)
• Health, dental, and vision insurance
• Flexible work schedules
• Workplace perks such as recreation activities, food, and coffee

Location: New Orleans, LA
Job Type: Full-Time
Schedule: Hybrid

Big Easy Management is committed to building a company that lasts, rooted in values, led by operators, and obsessed with the guest experience. If you're a hands-on leader ready to scale a high-performing hospitality business, we'd love to hear from you.

To apply:

Please attach your resume and include a brief note describing a time you built an efficient team and how you approached it. After applying, you'll receive a short Predictive Index assessment to complete (takes 5-7 minutes). Keep an eye out for the email confirmation with instructions.