Desktop Support Analyst

Position Summary

We are seeking a Desktop Support Technician to provide Level 1 and Level 2 technical support for end users in a Windows-based enterprise environment. This role will be responsible for troubleshooting hardware, software, and network-related issues while delivering exceptional customer service and ensuring timely resolution of technical incidents.

Key Responsibilities

• Provide onsite and remote desktop support for hardware, software, operating system, and connectivity issues.

• Troubleshoot and resolve Windows PC, laptop, printer, and peripheral-related problems.

• Support Microsoft Office applications, Outlook, and other business-critical software.

• Install, configure, and maintain desktop applications, operating systems, and user devices.

• Administer and support Active Directory user accounts, permissions, group memberships, and password resets.

• Troubleshoot Group Policy, Exchange, VPN, and network connectivity issues.

• Set up, deploy, and configure new computers, mobile devices, and peripheral equipment.

• Respond to and resolve technical support requests through a ticketing system, phone, email, and walk-up support.

• Escalate complex issues to appropriate teams when necessary.

• Document troubleshooting steps, resolutions, and support activities.

• Provide user guidance and technical training as needed.

Required Qualifications

• 2+ years of desktop support, help desk, or technical support experience.

• Strong Level 1 and Level 2 troubleshooting experience supporting Windows environments.

• Hands-on experience with Microsoft Office Suite and Exchange.

• Experience administering and troubleshooting Active Directory and Group Policy.

• Experience installing and configuring hardware, software, and endpoint devices.

• Strong knowledge of VPN connectivity and remote access support.

• Excellent troubleshooting, analytical, and problem-solving skills.

Networking Requirements

• Solid understanding of networking fundamentals and troubleshooting methodologies.

• Experience supporting LAN/WAN environments.

• Knowledge of TCP/IP networking concepts.

• Experience troubleshooting VPN connectivity, internet access issues, and firewall-related problems.

• Ability to identify and resolve common network connectivity and performance issues.

Soft Skills

• Strong customer service and end-user support experience.

• Excellent verbal and written communication skills.

• Professional demeanor with a positive, team-oriented attitude.

• Ability to prioritize multiple tasks in a fast-paced environment.

• Strong attention to detail and commitment to issue resolution.

Preferred Qualifications

• Experience supporting enterprise environments.

• Familiarity with ITSM/ticketing systems such as ServiceNow, Jira, or similar platforms.

• Experience with workstation deployments, imaging, and hardware refresh projects.

• Knowledge of Microsoft 365 administration and cloud-based services.

Job Type & Location

This is a Contract to Hire position based out of Florham Park, NJ.

Pay and Benefits

The pay range for this position is $25.00 - $31.25/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Florham Park,NJ.

Application Deadline

This position is anticipated to close on Aug 15, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.