Licensed Customer Service Representative

Job Description

Job Description

Insurance Express has been servicing our clients for over 30 years and we are seeking LICENSED CUSTOMER SERVICE REPRESENTATIVES. If you are looking to be part of a professional and growing organization this is a great opportunity to join our West Palm Beach team.

Position Description:

We are looking for a Licensed Customer Service Representative to assist our insurance customers. In this role, you will be responsible for answering customer queries, dealing with complaints, and making policy changes. You may also be required to review a customer’s policy and direct calls to sales agents when a policy needs to be initiated or upgraded. Our ideal candidate should have a friendly and professional demeanor, good communication skills, and the ability to stay calm under pressure. A 4-40,2-20 or 2044 is REQUIRED. Commercial Lines a Plus.

Major Areas of Responsibility

Identify the customers’ needs and provide a solution in the most efficient manner to achieve client satisfaction

Execute policy changes

Process policy payments

Effectively manage large amounts of incoming tickets, calls & emails

Meet personal/team targets and performance quotas

Provide accurate, valid and complete information by using the correct methods/tools

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Keep accurate notes of customer interactions and verify customer’s contact information

Follow communication procedures, guidelines and policies

Job Requirements:

Strong phone and verbal communication skills along with active listening

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities and manage time effectively

Attention to detail, confidentiality and accuracy are key requirements

Education and Experience

High school degree

440 – Customer Representative License or 20-44 License REQUIRED

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

License/Certification:

• 4-40 or 20-44 (Required)

Work Location: In person