Technical Account Manager

Job Description

Job Description

Technical Account Manager
Are you a relationship-driven technologist who thrives at the intersection of client advisory and service delivery? We are IVIONICS—an established technology services company with deep roots and long-term clients—seeking a Technical Account Manager to serve as the primary technical advisor and account owner for a portfolio of legal and professional services clients. If you're ready to be the trusted point of contact who keeps clients successful while orchestrating the teams that deliver for them, keep reading.

 

Why Choose Us?

 

• Career Advancement. We’re not just offering a job; we’re offering a career. Join us, and you’ll have opportunities to advance yourself in the constantly growing technology sector.

 

• A Flourishing Work Environment. At IVIONICS, we believe in fostering a positive workplace culture. We value collaboration, professional growth, and relationship-building both in/out of the office.

 

• Work-Life Balance. We understand that your personal life is important. We offer flexible scheduling options to ensure you can manage your professional and personal life effectively.

 

• Professional Development. If you’re willing to invest, then so are we. At IVIONICS, you’ll have access to ongoing training and development resources to continue enhancing your skills.

 

• Competitive Compensation. We recognize your hard work and want to reward you for it. In addition to a competitive salary, all employees are eligible for a comprehensive suite of additional benefits including medical/dental/vision, retirement plans, paid time off, and more.

 

Role Overview

The Technical Account Manager serves as the trusted advisor for a portfolio of legal and professional services clients. This role owns the client relationship and overall client experience—translating business needs into technology direction, maintaining account health, and ensuring services are delivered consistently, securely, and in alignment with each client’s expectations. Partnering closely with Account Managers and technical teams, the Technical Account Manager keeps the client experience at the forefront of everything we do while supporting operational efficiency and profitability.

 

Responsibilities

Client Relationship & Advisory

• Serve as the primary technical point of contact and trusted advisor for an assigned portfolio of clients
• Own overall client experience, satisfaction, and account health across managed services, projects, and legal application support
• Define and execute the technology roadmap and service vision for each client in the portfolio
• Lead client-facing IT status, planning, and roadmap meetings on a weekly, monthly, and quarterly cadence
• Translate client needs into clear requirements, use cases, and solution designs that align with operational best practices

Service Delivery & Escalation

• Oversee the successful delivery of managed services and projects, ensuring quality, timeliness, and minimal client disruption
• Act as an escalation point for support issues, ensuring timely resolution and effective client communication
• Partner with Account Managers to align service delivery with client expectations, SLAs, and long-term success
• Lead, coach, and develop engineers and application specialists to deliver consistent, client-focused outcomes

Growth & Continuous Improvement

• Identify opportunities for service expansion, optimization, and innovation within existing client environments
• Collaborate with Sales on pre-sales activities, solution scoping, proposals, and estimates
• Evaluate, select, and manage technology vendors, tools, and applications to support reliable, scalable service delivery
• Drive continuous improvement in service delivery, documentation, and processes to enhance the overall client experience

 

Qualifications

• 5+ years of experience in an MSP, IT services, or consulting environment
• Experience in a client-facing account management, vCIO, or technical advisory capacity
• Experience supporting legal applications or professional services clients
• Proven experience leading technical or service delivery teams
• Strong understanding of managed services models, SLAs, and escalation frameworks
• Excellent communication and organizational skills

 

Preferred

• Experience supporting law firms or regulated professional services environments
• Familiarity with document management systems (iManage, NetDocuments, etc.)
• Experience improving service delivery processes and margins in an MSP

IVIONICS is committed to being an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

 

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