Account Director Senior - NeoCloud Enterprise

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

We’re looking for a driven sales professional to identify, build, and close opportunities with some of the fastest-growing AI/LLM and Neo Cloud companies in the market by building deep, trusted relationships with innovative customers shaping the future of AI. You’ll partner with cutting-edge customers who move fast and expect the same from their vendors, bringing them differentiated solutions that accelerate their scale. This will require someone who can develop and execute strategic account plans that land and expand revenue, and own forecasting accuracy and pipeline health with discipline and transparency. This is a high-impact role for a seller who thrives in fast-paced environments, values autonomy, and wants to win big alongside category-defining customers.

The Main Responsibilities

• Develop and maintain strategic relationships with existing and acquired customers to drive retention and growth

• Create comprehensive account plans and strategies to win new business and expand existing accounts

• Identify, bid on, negotiate, and close new sales opportunities to meet or exceed revenue targets

• Execute cross-sell and up-sell initiatives to increase overall customer spend

• Provide accurate and detailed weekly sales forecasts of pipeline opportunities

• Advise sales management on customer trends, organizational changes, and recommend strategic actions

• Demonstrate and leverage deep knowledge of the company's full product and service portfolio

• Manage end-to-end account responsibilities, including solution design, configuration, and order processing

• Oversee service delivery, performance management, and revenue recognition to ensure customer satisfaction

• Balance strategic vision with tactical execution to drive value and competitive positioning

What We Look For in a Candidate

• Requires at least 50% or more of time conducting sales activities outside of the office.

• 7+ years of industry / technical sales experience.

• Business Outcome Selling Expertise

• Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.

• Self-motivated, proactive, results-oriented professional with an ability to work with minimum direction.

• Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.

• Experience with Salesforce.com is a plus

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$126,518 - $168,683 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

$132,847 - $177,122 in these states: CO HI MI MN NC NH NV OR RI

$139,166 - $185,552 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits (

Bonus Structure

#LI-Remote

What to Expect Next

Requisition #: 342310

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen’s Privacy Notice, please visit:

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.