Vice President of Account Management

Job Description

Cluep is an AI company that helps brands advertise to people based on how they feel and what they see on social media. Using its advanced AI models to analyze publicly shared text, image, video and audio signals, Cluep delivers exceptional results for leading brands such as McDonalds, Microsoft, Toyota, Starbucks, Amazon, and many more across the globe.

Founded by three young entrepreneurs (recognized in the 2020 Forbes 30 under 30), Cluep began working with advertising agencies and brands in 2014. Since that time, it has worked with hundreds of agencies, ran thousands of campaigns across North America and Europe, and continues to develop new and industry leading advertising solutions as it expands its team.

Recent Awards

Our program for McDonald’s and OMD has been selected as a finalist for Best AI-Driven Campaign at the Digiday AI Awards.

In the News

Ad Age featured our AI Agent-powered campaign for The Coca-Cola Company. Our campaign with Coke represents a fundamental shift in how brands and consumers interact. Moving from passive targeting to active assistance, from demanding attention to delivering value.

The Role

We’re looking for an experienced, strategic, and commercially minded VP, Account Management to lead our client-facing customer service and strategy team.

This VP will oversee Cluep’s team of talented Account Managers, ensuring our advanced AI targeting capabilities translate into innovative media strategies, strong campaign performance, actionable insights, and long-term client growth. This is a key leadership role, working closely with the leaders of our Sales and Operations teams.

The ideal candidate combines deep digital advertising expertise including technical knowledge, analytical and strategic skills, and a proven ability to build and lead high-performing teams. They will bring a consultative approach to building agency and brand direct client relationships, a passion for innovation, and the operational discipline to scale a growing organization.

Responsibilities:

1. Leadership & Team Development

• Lead and scale a high-performing team of Account Managers
• Ensure the team has the training and expertise to effectively promote and execute innovative media strategies that deliver measurable client outcomes
• Establish clear team priorities, accountability, and performance expectations
• Recruit, coach, and retain high-performing talent
• Build a culture of executional and analytical rigor, proactive strategic contribution and client service excellence

2. AI Media Strategy & Campaign Performance

• Lead the translation of Cluep’s advanced AI targeting capabilities into effective media strategies and measurable media, marketing, and business outcomes.
• Train and guide Account Managers and Sales teams in developing optimized audience targeting strategies and campaign recommendations tailored to client considerations and goals
• Train and guide Account Managers in developing and communicating performance insights and implications
• Establish best practices for campaign strategy, performance monitoring, and optimization across clients and industries - ensuring proactive identification of opportunities, risks, and recommended actions
• Champion innovative uses of Cluep’s AI capabilities to deliver differentiated solutions and to continually improve campaign effectiveness and impact
• Collaborate with Sales, Ad Operations and Engineering leadership to identify opportunities for performance enhancement and potential business growth

3. Data Insights and Strategic Intelligence

• Lead the development of a strong insights function that translates performance data and AI-driven audience intelligence into actionable recommendations
• Analyze company-wide campaign performance to identify trends, top-performing strategies, and opportunities to improve results across clients, industries, and markets
• Establish frameworks to capture, share, and apply campaign learnings that strengthen future strategies and inform product innovation
• Partner with Sales and Marketing to translate performance insights into compelling case studies, thought leadership, and sales enablement materials.

4. Client Success, Retention & Account Growth

• Establish consistent account management practices and performance standards that strengthen client satisfaction
• Lead the Account Management team in developing a proactive, consultative approach to client engagement, including account planning, reporting, and regular business reviews
• Guide and assist the Account Management team in building strong, on-going client relationships that drive high retention and incremental revenue
• Build senior-level brand and media agency client relationships that open doors, provide client insight and strengthen client commitment

5. Operational Excellence & Cross-Functional Leadership

• Oversee the Account Management team’s effective coordination of the full campaign lifecycle, from planning and launch through optimization, reporting, and post-campaign analysis
• Improve workflows, reporting systems, tools, and processes to increase efficiency, scalability, and service quality
• Leverage AI and automation to reduce manual work and enable teams to focus on higher-value strategic activities
• Establish clear operating standards and cross-functional accountability while contributing to broader company strategy as a senior leader

Required Qualifications and Skills:

• Bachelor’s degree
• 10+ years of experience in digital advertising, ad tech, or programmatic media
• At least 5 years in an Account Management or Client success leadership role
• Deep understanding of
• Media strategy, audience targeting, campaign optimization and measurement
• The digital media and programmatic ecosystem, including data/privacy
• Understanding of AI applications in advertising and ability to translate sophisticated technology into practical strategies
• Exceptional analytical skills with experience identifying insights and developing strategic recommendations
• Success in building client relationships, improving retention, and supporting revenue growth
• Experience developing scalable processes and improving operational efficiency
• Excellent communication, presentation and cross-functional leadership skills
• Effective team management skills – ability to motivate, guide and develop talent

Nice to have:

• Experience working with CRM systems (HubSpot, Salesforce, etc.)

Benefits:

• Time off: 3 weeks of paid vacation approx. 2 weeks off during holiday period and 4 extended summer long weekends
• Schedule: hybrid work model (3 days in office) with flexible start/end times
• Well-being: employer paid extended health benefits, paid sick days and 401k contributions
• Culture: supportive team environment and inclusive work force
• Social: semi-annual offsite social events, holiday and life event celebrations, quarterly company wide all hands, and more!

The reasonable estimated salary for this role, including base salary and bonus, range from $150,000 to $200,000 USD annually . Actual compensation may vary and will be determined based on factors including, but not limited to, the candidate's qualifications and experience, work location, and prevailing market conditions.

If you're excited by the challenge of building relationships, creating opportunities, and helping brands leverage AI-powered audience intelligence to drive business outcomes, we'd love to hear from you.

We are an equal opportunity employer and vow to make any necessary disability-related accommodations, upon request, throughout the entirety of the recruitment and selection process. Need support in your application? Just let us know by emailing our HR at View email address on ziprecruiter.com with the email subject being "Accommodation Request for Interview – Job Title"