Key Account Manager

Key Account Manager

The Key Account Manager is responsible for the operational experience of full-solution customers. This is a hands-on position, where the Key Account Manager builds a deep understanding of the customer's organization and operations and works within RevSpring to facilitate customer needs and requests. Key Account Managers build and manage relationships with the decision makers of our strategic clients. They help ensure account retention and growth and are the customer advocate and operational quarterback inside RevSpring. The key objectives of key account management are account retention, expansion of services, operational management of services, and established relationships at the decision making and influencer level. Within these responsibilities is the expectation that customer leaders feel their operational, customer service, reporting, and contractual requests are effectively managed in a positive, proactive, and solutions-driven way.

This position has six key differentiators:

1. Establish and maintain relationships with key client decision makers
2. Direct responsibility for account retention
3. Revenue cycle management expertise
4. Subject matter expert on RevSpring systems, products and processes
5. Cross-functional coordination across departments and product teams
6. Client travel

Essential functions:

• Proficient in all duties and responsibilities of an Account Specialist
• Work with progressive and complex strategic accounts
• Grow long-term relationships, developing positive and trusted relationships
• Play a supporting role in developing organic growth and new product up-sell opportunities
• Be the key interface between the customer and all relevant divisions, internally and externally
• Understand RevSpring's new product roadmap and implementation timelines
• Present the basic client requirements for new product implementations
• Provide training or education to clients and partners on relevant RevSpring products and services
• Responsible for client communications and conflict resolution
• Review major deliverables to ensure quality standards and client expectations are met
• Coordinate and delegate work with an account team, such as a Print Account Specialist
• Prepare materials and facilitate quarterly review meetings with client

Minimum requirements:

• Strong account management and relationship building skills
• Experience in managing strategic or complex accounts
• Highly self-motivated
• Excellent analytical, problem identification and resolution skills
• Highly organized with attention to details and a track record of delivering a high level of client service in a timely manner
• Ability to prioritize and follow-through on multiple projects that may occur simultaneously
• Excellent interpersonal skills and the ability to contribute to healthy and positive dynamics in the work team
• Ability to influence internal and external stakeholders to achieve desired outcomes
• Maintain compliance with CRM (Client Relationship Management) reporting requirements
• Ability to travel as needed to support clients and partners
• Develop an intimate understanding of the customer's business
• Strong presence; appropriate confidence with internal C-Suite team and customer business leaders
• Insatiable curiosity
• Genuine desire to drive customer value and happiness
• Strong "listening to learn" skills; Listening, thinking, asking and integrating before acting
• Exceptional internal and external communication skills including both informal and formal settings
• Excellent ability to influence without formal authority, internally and externally
• Highly developed social and interpersonal skills
• Growing strong relationships adding value to the customer and driving business growth
• Managing accounts
• Experience working closely with sales, operations and product teams
• Basic project management skills (schedule, work breakdown, tracking execution)
• Presentation skills
• SalesForce.com
• Ticketing systems
• Travel as needed to U.S. partner/client sites, traditionally not more than 25%

Education: Bachelor's Degree or relevant work experience

Supervision: N/A

Certifications: N/A

Language Skills: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.

Physical Capabilities: Standard categories The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

RevSpring is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.