Front Office Coordinator

Job Description

Job Description

Description:

Be the face of compassionate care at a trusted, physician-owned urgent care clinic.
For over 35 years, Burbank Urgent Care has proudly served the local community with convenient, cost-effective, and high-quality medical care. As an independent clinic, we offer a personal and patient-focused experience without the red tape of corporate healthcare.

We’re looking for a Front Office Coordinator to create a welcoming environment for our patients while keeping daily operations running smoothly and efficiently.

What We’re Looking For

• High school diploma (required)
• Strong verbal, written, and interpersonal communication skills
• Professional phone presence and customer service skills
• Computer proficiency, including Microsoft Office and EMR/EHR systems
• Ability to multitask, stay organized, and manage patient flow
• Experience with insurance verification and payment collections preferred
• Belief in the importance of a positive patient experience

Requirements:

As our Front Office Coordinator, you’ll play a key role in ensuring our patients have a smooth, supportive experience from the moment they walk in the door. Responsibilities include:

• Handle patient inquiries and perform intake procedures
• Greet and assist all incoming patients
• Enter and verify all patient demographics and billing information at check-in
• Ensure patient paperwork is completed, scanned, and properly indexed into the system
• Answer and route incoming phone calls professionally
• Verify medical insurance coverage and perform insurance data entry
• Collect patient financial responsibility: co-pays, deductibles, co-insurance, balances, and self-pay fees
• Process encounters and balance co-payment collections daily
• Record payments and obtain signed statements/consents
• Direct patients to appropriate areas of the facility
• Maintain a clean, organized front desk and reception area