Technical Support Specialist

Technical Support Specialist

Are you an experienced geospatial professional who enjoys troubleshooting, solving technical challenges, and helping customers get the most from their technology? AllTerra Central is looking for a Technical Support Specialist to provide knowledgeable, responsive support for our customers using Trimble geospatial hardware and software.

This position is ideal for someone with hands-on experience in surveying and Trimble Geospatial technology who enjoys working with customers and turning complex technical problems into practical solutions. NOTE: This position can be based in Austin, Dallas, San Antonio or Houston, TX or Phoenix, AZ.

What You'll Do

As a Technical Support Specialist, you'll serve as a trusted technical resource for our customers and team. Your responsibilities will include:

• Provide technical support to customers by phone, email, and in person.
• Diagnose and troubleshoot hardware and software issues and provide timely, accurate solutions.
• Deliver an exceptional customer experience while helping users resolve technical challenges.
• Document customer issues, troubleshooting steps, and resolutions in HubSpot.
• Develop and document troubleshooting procedures for recurring technical issues.
• Identify trends in support requests and recurring customer issues.
• Assist customers with Trimble geospatial field and office software and equipment.
• Travel occasionally to customer or company locations, training, seminars, or other off-site assignments.
• Remain flexible to assist outside normal business hours when necessary.
• Perform other duties as assigned.

What We're Looking For

The successful candidate will combine strong technical knowledge with excellent customer service and communication skills.

Required Qualifications:

• High school diploma, GED, or equivalent combination of education and relevant experience.
• Experience using Trimble survey software.
• Working knowledge of survey field procedures.
• Strong troubleshooting and problem-solving skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, and SharePoint.
• Comfortable working in a Windows-based computer environment.
• Reliable, punctual, and adaptable in a fast-paced environment.
• Ability to travel occasionally to customer and company locations.

We'd especially like to hear from candidates with 5+ years of experience using Trimble Geospatial field and office software and equipment, including experience with one or more of the following:

• Trimble Access
• Trimble Business Center
• Trimble GNSS equipment and software
• Trimble robotic total stations
• Trimble DiNi levels
• Trimble MGIS products
• FieldLink
• Trimble RealWorks

Experience or familiarity with Trimble Construction, MGIS, UAS, construction layout, and AI tools is a plus.

NOTE: This position can be based in Austin, Dallas, San Antonio or Houston, TX or Phoenix, AZ.