Host / Reservationist

Hitz Pub & Eatery is looking for friendly, outgoing, and reliable Hosts to create a welcoming first impression for every guest. Hosts greet and seat guests, manage dining room flow, answer phones, assist with takeout orders, and support the front-of-house team in delivering an excellent guest experience.

Responsibilities

• Greet every guest promptly and warmly upon arrival

• Manage the waitlist and seating rotation efficiently

• Seat guests according to server sections and restaurant flow

• Provide accurate wait-time estimates during busy periods

• Answer incoming phone calls in a friendly and professional manner

• Assist guests with reservations, general questions, and menu information

• Help manage and organize takeout and pickup orders

• Maintain cleanliness and organization of the host stand, entrance, and waiting areas

• Communicate effectively with Servers, Bartenders, Managers, and Kitchen staff

• Assist with clearing, resetting, and preparing tables when needed

• Monitor the dining room and communicate seating needs to the management team

• Thank guests as they leave and invite them to return

• Follow all restaurant policies, food safety standards, and guest service procedures

Qualifications

• Previous restaurant, hospitality, or customer service experience preferred

• Friendly, professional, and welcoming personality

• Strong communication and interpersonal skills

• Ability to remain organized in a fast-paced environment

• Ability to multitask and prioritize during busy periods

• Positive attitude and team-oriented mindset

• Reliable, punctual, and professional

• Comfortable answering phones and interacting with guests

• Flexible schedule including nights, weekends, and holidays