Senior Revenue Operations Specialist

SolarWinds Inc. is a company that develops software for businesses to help manage their networks, systems, and information technology infrastructure. Job Description Responsibilities Analysis of complex payment or billing issues and effectively solve problems as well as proactively investigate payment and billing issues and suggest solutions that will enhance the customer experience. Act as a centralized point of contact for Billing and Collection Managers globally. Maintain Customer Account records in various systems including creation, merges and updates. Process credit requests and invoice adjustments. Research and apply unallocated credits. Responsible for customer communication on billing and payment changes. Build and execute on process to increase Autopayment across the Solarwinds businesses. Monthly Partner training reporting. Billing and Provisioning as needed. Manage multiple Email boxes and Finance Support Cases. Daily management of the compliance tool. Completion of vendor form requests, W-8 requests, and other customer requests as needed. Assist with tasks related to month end close including flexible scheduling as needed. Maintains a variety of reports and data analysis related to Revenue Operations functions. Support multiple initiatives and projects simultaneously, in addition to daily duties. Other responsibilities include but not limited to participate in special projects, acquisition integration, system testing and adhoc reporting. Core Competencies: To be successful in this role you must be able to demonstrate: Initiative: Identifying what needs to be done and doing it before being asked or before the situation requires it. Results Orientation: The ability to focus on the desired result of one's own or one's unit's work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them. Flexibility: Openness to different and new ways of doing things. Thoroughness: Ensuring that one's own work is complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled. Qualifications Qualifications This position requires a minimum of 5 years of progressive experience in Finance/Operations teams, preferably in a global shared services environment. Excellent organization skills with attention to detail and completeness. Hands‑on, self‑starter with a strong work ethic and can‑do attitude. Strong communication skills and ability to communicate key information and status to stakeholders. Strong Business Acumen. Excellent customer service skills required. Must possess a high level of interpersonal skills including the ability to respond calmly and make rational decisions in stressful situations. Education : Bachelor's degree in Business or related field. Technical Skills: Highly Proficient in Microsoft Office (including advanced Excel skills), 1+ years’ experience in Zuora, SFDC, NetSuite & Tableau. Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr Solarwinds