Executive Experience & Support Analyst

Role Overview As an Executive Support Analyst, you will be a dedicated technology partner to VERSANT’s senior leaders, delivering high‑touch, white-glove support that enables focus, productivity, and confidence in every interaction with workplace technology. This role sits within the Executive Experience function and is intentionally different from traditional help desk or enterprise IT support. You will own the end‑to‑end technology experience for assigned executives and their executive assistants, proactively managing environments, resolving issues quickly and discreetly, and anticipating needs before they become disruptions. You will operate in high‑visibility, time‑sensitive situations, often engaging directly with leadership during critical meetings, travel, and events. Success in this role requires technical depth, calm execution under pressure, exceptional communication, and an unwavering commitment to professionalism and confidentiality. Basic Requirements 5+ years of progressive IT support experience, including direct executive or senior leadership support in high‑visibility or mission‑critical environments Strong hands‑on experience supporting Windows and macOS endpoint environments Deep working knowledge of Microsoft 365 and enterprise collaboration tools such as Slack and Zoom Proven ability to troubleshoot and resolve complex issues across: End-user hardware and operating systems Mobile devices and MDM-managed environments Networking fundamentals Audio/visual and conferencing technologies Experience supporting executive meetings, events, and live collaboration, including rapid on‑site and remote troubleshooting Familiarity with ITSM tools and structured incident and request management practices Ability to maintain accurate documentation and lifecycle management for executive devices and environments Exceptional discretion, judgment, and professionalism when handling confidential information Clear, confident communication skills with the ability to explain technical issues to non‑technical audiences Willingness to provide after‑hours support and limited travel as required to support executive need Additional Requirements Background in executive experience or white‑glove support roles, rather than general enterprise IT Proven ability to build trusted relationships with senior leaders and executive assistants Strong anticipation and problem‑prevention mindset, with a focus on reliability over reaction Comfort operating independently while coordinating effectively with engineering, workplace, and vendor teams Experience supporting enterprise A/V systems and executive collaboration spaces Calm, composed presence in high‑pressure or time‑critical situations Genuine interest in delivering exceptional executive technology experiences and continuously raising the bar. VERSANT Media’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to View email address on click.appcast.io. VERSANT Media is committed to fair and equitable compensation practices. We include a good faith pay range for each position to comply with applicable state and local pay transparency laws and to promote equity across our organization. Actual compensation will be based on factors such as the candidate's skills, qualifications, experience, and location and may include additional forms of compensation and benefits such as health insurance, retirement plans, paid time off, etc. #J-18808-Ljbffr