Service Desk Lead - Hybrid IT Support & SLA Champion
Dfuse Technologies
A tech solutions firm is seeking a Service Desk Lead to oversee IT support operations at their Washington, DC, and NYC locations. The role entails managing a Service Desk that serves as the single point of contact for IT incidents and service requests, ensuring timely restoration of services, and adhering to Zero Trust principles. The ideal candidate should possess experience in end-user support and proficiency in ServiceNow. This position offers operational responsibilities that include incident escalation and reporting. #J-18808-Ljbffr Dfuse Technologies
Vacancy posted 3 days ago
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