Service Desk Lead - Washington, DC and NYC
Dfuse Technologies
Service Desk Lead – Washington, DC and NYC Job Title: Service Desk Lead Job Summary: The Service Desk Lead will provide a centralized Service Desk and Deskside Support capability to serve as the Single Point of Contact (SPOC) for DFC end users for all IT incidents, service requests, access requests, and IT inquiries. The Service Desk shall operate in alignment with DFC OIT’s ServiceNow ITSM workflows and shall coordinate seamlessly with Infrastructure and Cloud Operations, Network Operations (Zero Trust), Server Room Operations, and Engineering Services to ensure timely restoration of service and high-quality customer experience. Key Responsibilities: Maintaining consistent and professional end‑user support across DFC HQ (Washington, DC) and DFC NYC Providing accurate and complete ServiceNow ticket documentation that supports operational visibility, auditability, and continuous improvement Prioritizing rapid triage and escalation for high‑impact incidents affecting enterprise connectivity, identity/authentication, and critical business services Supporting DFC’s Zero Trust environment by following least‑privilege access principles and ensuring all access requests are validated and properly authorized On‑site staffed coverage throughout operating hours with sufficient resources to meet SLA response and resolution targets Ability to internally re‑balance staffing during peak call/ticket periods without degradation to service Support for both onsite and remote users, including hybrid work patterns After‑hours escalation with defined roles, contact methods, and acknowledgement times for Priority incidents Daily P1/P2 summary (open/closed, key impacts, escalations) Weekly Service Desk performance report (volume, backlog, SLA compliance, top categories) Monthly SLA/KPI dashboard with narrative analysis and corrective actions Monthly trend analysis (repeat incidents, high‑volume request types, recommended improvements) Quarterly Knowledge Base audit report (article counts, usage, retirements, gaps) Required Qualifications: Clearance: Public Trust Background Investigation Deployed across Washington, DC, NYC, and approved globally remote locations #J-18808-Ljbffr Dfuse Technologies
$120k - $160k
...Project Manager job at TRU Staffing, Inc.. Washington DC. Our client, a nationally respected law... ...a hybrid position and must be based in NYC or DC. Responsibilities Consult with... ...Train attorneys and paralegals on Discovery Services applications. Media Track, Virus Scan...Suggested$115.5k - $173.25k
...Project Manager. We prefer candidates who can work from our Washington DC or New York office locations, but will consider other candidates... ...data and project management, with a focus on customer service, planning and knowledge of the Sheppard Mullin technology suite...SuggestedWork at officeAfternoon shift3 days per week1 day per week$2,583 - $2,748 per week
...Registered Nurse (RN) | Nurse Manager Location: Washington, DC Agency: Fusion Medical Staffing Pay: $2,583 to $2,748 per week... ...Required Essential Skills: Critical thinking, service excellence, and good interpersonal communication skills The...SuggestedFull timeContract workTemporary workImmediate startShift workTravelNurseSource
Washington DC14 days ago$2,583 - $2,748 per week
...Registered Nurse (RN) | Nurse Manager Location: Washington, DC Agency: Fusion Medical Staffing Pay: $2,583 to $2,748 per week... ...Required Essential Skills: Critical thinking, service excellence, and good interpersonal communication skills The...SuggestedFull timeContract workTemporary workImmediate startShift workFusion Medical Staffing
Washington DC14 days ago$60k - $70k
IT Support Engineer 1 - Hybrid (Washington, DC) This is a hybrid position that requires traveling... ...the best possible support and customer service to our clients. They are responsible for... ...and achievements. Service Desk Duties Ability to work a variable shift...SuggestedLocal areaRemote workFlexible hoursShift work2 days per week3 days per week$2,746 per week
...Registered Nurse (RN) | House Supervisor Location: Washington, DC Agency: Triage Staffing Pay: $2,746 per week Shift Information: Nights - 3 days x 12 hours Contract Duration: 13 Weeks Start Date: 6/1/2026 About the Position Travel...Full timeContract workShift workNight shiftTriage Staffing
Washington DC14 days ago$2,315 per week
...Registered Nurse (RN) | Case Manager Location: Washington, DC Agency: Coast Medical Service Pay: $2,315 per week Shift Information: Days - 5 days x 8 hours Contract Duration: 13 Weeks Start Date: 6/29/2026 About the Position TravelNurseSource...Daily paidFull timeContract workShift workTravelNurseSource
Washington DC14 days ago$2,746 per week
...Registered Nurse (RN) | House Supervisor Location: Washington, DC Agency: Triage Staffing Pay: $2,746 per week Shift Information: Nights - 3 days x 12 hours Contract Duration: 13 Weeks Start Date: 6/1/2026 About the Position TravelNurseSource...Full timeContract workShift workNight shiftTravelNurseSource
Washington DC14 days ago$2,315 per week
...Registered Nurse (RN) | Case Manager Location: Washington, DC Agency: Coast Medical Service Pay: $2,315 per week Shift Information: Days - 5 days x 8 hours Contract Duration: 13 Weeks Start Date: 6/29/2026 About the Position Coast Medical...Full timeContract workShift workCoast Medical Service
Washington DC14 days ago$35 - $43 per hour
Overview Full-time Monday-Friday 8am to 5pm on-site Washington DC $35.00-$43.00/hour Responsible for planning and directing the billing... ...office support functions. This position directs administrative services and operations for the care center including billing,...Full timeWork at officeLocal areaMonday to Friday$15 - $20 per hour
...Sales Coordinator Location: On site, Washington, DC At Whizz, we are on a mission to revolutionize... ...clients and promoting our ebikes services. Your main responsibility will be to... ...organizational skills to manage multiple leads and sales activities efficiently; ~...Flexible hoursShift workWHIZZ
Washington DC3 days ago- Gtsc seeks a highly experienced Service Desk Tier 2-3 Lead in Washington, DC. This role involves supervising Tier 2-3 operations and ensuring compliance with service level agreements. Candidates should have at least five years' experience in IT support across multiple...
$25 - $35 per hour
...Support, Troubleshooting, Hardware, Active Directory, Customer service Top Skills Details: Desktop, Windows 10, Support, Troubleshooting Job Details This is a Contract position based out of Washington, DC. Pay range: $25.00 - $35.00/hr. Eligibility requirements apply to...Contract workTemporary workWork at officeRemote workShift work- RIVA Solutions Inc. is seeking a Tier 3 Service Desk Lead in Washington, DC to provide expert technical support and leadership for a federal service desk environment. The ideal candidate will be responsible for resolving complex technical issues while ensuring high standards...
- RIVA Solutions, Inc is seeking an experienced Tier 3 Service Desk Lead in Washington, DC. You will spearhead technical support and leadership for a federal enterprise service desk, resolving complex multi-tier technical issues, and providing essential guidance to support...
$60k - $80k
...Outside Sales Consultant Location: Washington, DC Are you a driven, energetic, and helpful... ...waiting for you through pre-qualified leads Uncapped commissions, paid weekly... ...Contract Deliver excellent customer service Ability to use electronic tablets and...Weekly payContract workFor contractorsNight shiftWeekend workAfternoon shiftLuna
Washington DCmore than 2 months ago$65k - $75k
Guest Relations Manager at InterContinental Washington DC - The Wharf Hotel Brand: InterContinental Location: United States, DC, Washington... ...style, waterfront views, a seasonal rooftop pool, and a full‑service spa. Located steps from the city’s political heart, the hotel...Seasonal work- ...I have an opportunity for a " Service Now Technical Lead - Washington, DC - HYBRID. and I am looking for a candidate who can join Immediately if you are interested, reply to me with your updated resume or if you could refer someone I would really appreciate it. Position...Contract workWork experience placementImmediate start
Navtech
Washington DC16 hours ago - IT Service Desk Specialist - SECRET clearance required job at Tesla Laboratories. Inc.. Washington DC. Active Secret Clearance Required The position is on site in Washington DC with FinCen Responsibilities Identify and resolve issues related to desktop computer hardware...Work experience placementWork at office
$94.4k - $198.2k
## e-Discovery Lead Project ManagerWashington, DC, USApply NowFind out how well you match with this jobJob ID327060Job Title: e-Discovery Lead Project... ..., ensuring timely and high-quality delivery of support services. Adhere to strict security protocols for all project...Contract workFor contractorsWork experience placementWork at officeLocal areaFlexible hours- Key Responsibilities Lead and manage IT projects from initiation through closure, ensuring alignment with business goals. Develop... ...and reporting techniques. Permanent employee | Full Time | Hybrid | Washington DC, USA Cybic Tech 3+ years #J-18808-Ljbffr Cybic ltdPermanent employmentFull time
$25k - $30k
...is a great opportunity to learn how to lead an office while continuing to sell real... ...next move through our leading integrated services, which include franchise, brokerage, relocation... ...Locations 350 7th Street SE, Washington, DC, 20003, US (On-site) Job Shift Day...Temporary workWork at officeRelocationShift workAnywhere Real Estate
Washington DC2 days ago$55k - $80k
...Washington , DC IT’S TIME TO GROW YOUR CAREER! ABOUT CHEMSEARCH FE We are a facility resource management company... ...with over 100 years of experience. Chemsearch FE is an industry leading provider of specialty maintenance solutions in urban facilities...Start working todayLocal areaRemote workWorldwideNCH
Washington DC4 days ago$132k
Location: Washington, DC (Onsite minimum 3 days a week) Classification: Exempt Compensation: $132,000.00 Overview Our team is looking... ...based technology. Develop specifications for new Cloud products/services, applications, and service offerings. Develop and report...Shift work3 days per week- ...and partner cross-functionally with the dermatology field team, market access, and marketing. This role will be located in the Washington, DC area. Roles and Responsibilities Achieve and exceed territory sales objectives for ZORYVE across primary care and pediatric...Work at officeLocal areaNight shift
$100k - $140k
...contributions, and drive. This a remote location based out of Washington, DC or the surrounding area. Responsibilities include: Generate... ...to bring them to lifethen, it delivers them with prices and lead times that are unheard of in the furniture industry. Maiden...Remote work$120.96k - $181.44k
...Specialty Sales Consultant, Cardiology - Washington DC Institutional & Specialty Sales... ...Sales (ISS) team is being established to lead and drive launch activities for indications... ...with Marketing, Market Access, Patient Services, and other internal partners, as appropriate...Local area$120.96k - $181.44k
...Specialty Sales Consultant, Cardiology - Washington DC The Institutional and Specialty Sales (ISS) team is being established to lead launch activities for indications within the... ...with Marketing, Market Access, Patient Services, and other internal partners to drive US Pharma...- Sales - Wireless Sales Specialist - Washington, DC Washington, DC, USA Job Description Posted Monday, January 12, 2026 at 5:00 AM Why Russell... ...needs. You will provide them with individualized customer service in order to equip them with the wireless products and...Hourly payDaily paidApprenticeshipLive outWork at officeLocal areaFlexible hoursNight shiftWeekend work
$50k - $75k
...Solutions - Sales Executive - Legal - Hybrid - Washington, DC Share this job Facebook X... ...of the Adecco Group; the world's leading HR Solutions provider and the 7th best... ...territory, providing exceptional customer service, selling staffing solutions and then partnering...Permanent employmentFull timeTemporary workWork experience placementLive inLocal areaRemote workWork from homeThe Adecco Group
Washington DC3 days ago
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