Service Now Developer
Saxon Global Inc
Primary Responsibilities:
- Support the standup, configuration and implementation of ServiceNow's ITSM, OMT, TSM, and TSOM modules.
- Create and maintain Forms, Reports, Views, Workflows, Groups and Roles
- Create, maintain and enhance Dashboards and reporting, including scheduled reports
- Create and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc)
- Coordinate and support application and platform upgrades
- Assist with design, creation and cataloging of business process flows
- Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies
- Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs
- Support business process re-engineering activities to move ticketing and order management capabilities into ServiceNow
- Identify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance
- Interact with the customer to address Systems Engineering technical considerations and associated problems, issues or conflicts
- Developing, configuring, and customizing the ServiceNow platform to fit business requirements.
- Troubleshoot and resolve problems.
- Orchestrate and automate tasks.
- Responsible for the design and build of ServiceNow Applications and integration to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environment.
- Provide strong development and project on-track and on-task and collaborate on an ongoing project in both new and enhancements development between engineers, developers, analyst, and other team members.
- Follow, maintain, and apply documentation best practice policies, procedures, and process throughout ServiceNow development.
- Collaborate with cross-functional teams to gather input to support ongoing business needs for Service Now configuration, implementation, and support.
- Review and apply any additional UI/UX requirements from external and internal team and align into ServiceNow development.
- Utilizes available programming methodologies and languages and adhere to coding standards, procedures and techniques while contributing to the technical code documentation.
- Support data migration as needed.
- Design and implement solutions following established Configuration Management policies and standards.
- Integrate data from multiple data sources into a unified CMDB, ensuring data quality and integrity are maintained.
- Willingness to further grow and enhance skillset from more senior developers throughout each project.
- Requires a US Citizenship.
- Must hold an active DoD Secret clearance.
- Must obtain a IAT level 2 or level 3 certification within the first 30 days of being hired
- Must be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for full time on-site support
- Bachelor's degree from an accredited college in a related discipline, or equivalent experience/combined education, with 4-12 years of professional experience; or 6-10 years of professional experience with a related Master's degree. Additional experience may be excepted in lieu of degree.
- At least 3 years of experience with the design, development, and support of technology infrastructure.
- At least 2 years of ServiceNow development.
- Experience with ServiceNow upgrades.
- The qualified candidate shall have excellent customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks.
- Ability to multi-task and self-assign work in a fast-paced environment.
- Strong communication skills that enable proactive and effective collaboration with a virtual team, including the ability to clearly articulate status and present to both customers and program leadership. Candidate shall have the ability to develop and present management level briefings.
- Demonstrate potential and willingness to learn and adapt to rapid changes in technology.
- Open to receiving mentoring from senior developers.
- ServiceNow Certified Application Developer
- Experience or familiarity with Agile development and testing methodology
- Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc.
- Experience with JIRA, Git and Confluence.
- Understanding of ITIL foundation or ITIL certified.
- AWS cloud and ServiceNow certifications.
- Bachelor's degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline
- Experience working with large software systems including hardware integration and test.
- Experience working with multi-disciplinary technical development teams.
- Experience using SAFe as the agile development methodology.
- Experience moving from a legacy application to a new application
- Experience applying test automation, test-driven development, continuous integration, and continuous deployment to achieve built-in quality by the team.
- Experience using Kanban to improve flow on support teams.
- Experience with DevOps/DevSecOps and CI/CD implementation
Vacancy posted 2 days ago
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