Client Success Manager

Job Description

Job Description

About Talent PlusTalent Plus® is the premier leader in scientific discovery and innovation related to the integration and development of talent with a dream to actualize a better world. We are dedicated to fostering exceptional business outcomes for our clients through The Science of Talent® – disruptive solutions that leverage diverse data sources, cutting-edge analytics and dynamic integration to deliver real-time insights empowering individuals, leaders and organizations.Position OverviewThe Client Success Manager (CSM) is the operational owner of client delivery, primarily after a sale is completed. The CSM translates the services, scope, and commitments sold to the client into a clear and executable delivery plan and then coordinates the people, timelines, resources, decisions, risks, and communications required to deliver that work successfully. In some instances, the CSM is involved during the sales or pilot process as well for a potential or new client.The CSM is accountable for the day-to-day delivery experience, including delivery planning, resource coordination, timeline management, scope management, change control, issue resolution, and delivery-quality processes. The CSM serves as the primary operational point of contact for the client and ensures that the work progresses predictably, transparently, and in alignment with the contract.This role works closely with:Client Strategy: the team who owns future-focused client strategy, executive alignment, and growth planning.Sales: the team that owns pricing, proposals, negotiation, and the closing of new or expanded work.Key ResponsibilitiesLead the Sales-to-Delivery TransitionDevelop and Maintain the Delivery PlanCoordinate Resources and Delivery CapacityMaintain HubSpot and Improve Delivery OperationsOwn Contract and Commercial AdministrationManage the Operational Client ExperienceEnsure Delivery QualityManage Delivery Risks, Issues, and EscalationsManage Scope, Budget, and Change ControlProvide Day-to-Day Delivery LeadershipQualifications:Bachelor 's degree in Business, Education, or related field (or equivalent experience) 3+ years of experience in customer success, account management, client services, or related roles.Hands-on experience administering platforms like HubSpot, Zoom, Teams, ClickUp, or similar SaaS tools Strong communication and interpersonal skills, with the ability to build trust and rapport with clientsExceptional organizational and time-management skills, with the ability to manage multiple projects and deadlines effectivelyEnsure HubSpot provides a complete, current and actionable view of client engagement; Commitment and leaning into systems is a must.Problem-solving mindset with the talent to think critically and resolve issues promptlyAbility to work collaboratively across teams and functions to achieve goalsStrong attention to detail with the ability to maintain accurate documentation and reportsA proactive, self-motivated attitude with a commitment to continuous learning and improvementFlexibility to adapt to a fast-paced and dynamic work environmentWhy Talent PlusMission-driven organization focused on developing people and potential High-impact role with visibility across the business Collaborative, values-driven culture Opportunities to shape and modernize our technology ecosystem