Director of Continuous Improvement

Role Description

Accredited Labs is the fastest-growing calibration and metrology platform in North America, with 32+ branches and a sustained acquisition pace. The Director of Continuous Improvement will lead the development of a unified operating system for the network. The role exists to:

• Identify operational practices that matter.
• Translate field-proven best practices into a repeatable operating playbook.
• Deploy those practices in partnership with local leadership.

Qualifications

• Minimum eight years of progressive operations, process improvement, or organizational systems experience - ideally designing and deploying standardized operating systems within multi-location, service-based businesses.
• Demonstrated track record of quantifiable impact through organization-wide transformation initiatives.
• Strong analytical foundation - comfortable working in operational data, building hypotheses, and pressure-testing them in the field.
• Experience in calibration services, metrology, or distributed service operations is a significant plus.
• Consulting background (McKinsey, Bain, BCG, or equivalent) or demonstrated experience applying top down prioritization and structured problem-solving.
• Willingness to travel regularly to branch locations - this is a field-driven role, and time on the ground is non-negotiable.

Requirements

• Own the research, design, and deployment of Accredited Labs’ unified operating system.
• Conduct deep-dive analysis across the branch network to identify key drivers of branch performance.
• Design and refine the daily, weekly and monthly operating rhythm for branch managers.
• Partner with operations leaders to drive organizational change and cultural transformation.
• Define success metrics for each operational domain and establish a monitoring framework.
• Create a comprehensive training program and coaching methodologies.
• Partner with the VP of Integration to support onboarding of acquisitions.

Benefits

• Health Insurance: Comprehensive medical coverage to support your well-being.
• Dental Insurance: Preventive and restorative care to keep you smiling.
• Vision Insurance: Coverage for eye exams, glasses, and contacts.
• 401(k) with Company Match: Plan for your future with our retirement savings plan and generous employer match.
• Company-Paid Life Insurance: Peace of mind with fully covered life insurance.
• Paid Time Off (PTO): Enjoy a healthy work-life balance with paid time off.
• Paid Holidays: Celebrate and recharge with paid company holidays.
• Company-Provided Equipment: All necessary tools and technology supplied to help you succeed.