Benefits & Account Manager

Benefits & Accounts Manager

American Arab Chamber of Commerce (AACC)

Dearborn, MI · On-site · Full-time · Salary: $55,000-63,000 annually, commensurate with experience

About the American Arab Chamber of Commerce

Across the United States, Arab American entrepreneurs, professionals, and investors are building companies, creating jobs, and shaping the future of American enterprise. The American Arab Chamber of Commerce exists to strengthen and elevate that economic leadership. Serving as the economic arm of the Arab American community, the Chamber advances entrepreneurship, expands access to capital and procurement, convenes economic leadership, and strengthens connections between businesses, institutions, and global markets.

Among the Chamber's core member offerings is the Right Choice Benefits program, which delivers group benefits value to member businesses across Michigan through a network of participating carriers and agents.

About the Role

The Benefits & Accounts Manager owns the day-to-day operation of the Right Choice Benefits program, the relationships, the accounts, and the service experience behind it. You will be the primary point of contact for participating member businesses and agents, managing enrollment, billing, renewals, and account service with professionalism and care. Members and agents should experience the program as responsive, organized, and reliable, and that experience runs through this role.

Alongside the program, you will handle bookkeeping and accounts management for the Chamber, keeping financial records clean, current, and reconciled.

This is a role for someone who is equal parts relationship manager and numbers person: meticulous with accounts, but genuinely good with people, comfortable picking up the phone with a member, working through a billing question with an agent, and keeping every account straight behind the scenes.

Key Responsibilities

Right Choice Benefits Program

• Serve as the day-to-day administrator and primary point of contact for the Right Choice Benefits program
• Manage member enrollment, onboarding, renewals, terminations, and account records
• Build and maintain strong working relationships with participating agents, carriers, and partners
• Handle program billing, collections, payment processing, and monthly reconciliation with carriers and partners
• Deliver responsive, professional customer service to member businesses — resolving account, invoice, and enrollment inquiries promptly
• Track and report on program enrollment, revenue, retention, and member satisfaction
• Identify opportunities to improve program processes and the member experience

Customer & Agent Relations

• Act as the face of the program to members and agents — courteous, knowledgeable, and solutions-oriented
• Field inbound inquiries by phone and email; manage follow-ups through to resolution
• Support member retention through proactive communication around renewals, billing, and program updates
• Coordinate with Chamber membership and communications staff to keep program information accurate and members informed

Finance & Accounting

• Maintain bookkeeping for the Chamber: accounts payable, accounts receivable, and the general ledger
• Process invoices, payments, deposits, and reimbursements; maintain vendor records
• Perform monthly bank, credit card, and payment-platform reconciliations (including Stripe)
• Prepare monthly financial summaries and budget-to-actual reports for leadership
• Support annual budgeting and audit preparation in coordination with external accountants
• Provide financial recordkeeping support for grant-funded programs as needed (program teams lead grant management and compliance)

Qualifications

Required

• 3+ years of experience in bookkeeping, account management, benefits administration, or a comparable role combining financial recordkeeping with client service
• Strong customer service and relationship management skills — professional, responsive, and patient with members and partners
• Proficiency with accounting software and Excel; experience with reconciliations and maintaining clean, auditable records
• Strong organizational skills and demonstrated ability to manage a high volume of accounts and inquiries simultaneously
• High integrity and discretion in handling confidential financial and member information

Preferred

• QuickBooks experience strongly preferred
• Experience in insurance, group benefits, or a membership/dues-based program
• Familiarity with Stripe, HubSpot, or CRM-based billing workflows
• Associate's or Bachelor's degree in Accounting, Finance, Business, or related field
• Arabic language skills are a plus, but not required

What We Offer

• Ownership of a flagship member program at a nationally positioned economic institution
• Direct collaboration with executive leadership and daily contact with the region's business community
• A professional, mission-driven environment rooted in the Dearborn business community with national reach

· Health Benefits: Generous Healthcare, Dental & Vision Plans

· Workplace Culture: Creativity and innovation encouraged in a supportive, mission-driven environment

· Professional Growth: Ongoing development support and mentorship opportunities

· Impact: Be part of a movement supporting economic empowerment for Arab American communities and founders.

How to Apply

Submit a resume and brief cover letter to ***email_hidden*** with the subject line "Benefits & Accounts Manager." Applications will be reviewed on a rolling basis.

The American Arab Chamber of Commerce is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.