Desktop Support Analyst

Key Responsibilities Provide excellent, customer focused support with professionalism and follow-through. Configure and reconfigure hardware, including workstations and printers, supporting new office setups and acquisition activities. Analyze and resolve end user hardware, software, and connectivity issues, including more complex technical problems. Coordinate with office staff and IT teams during scheduled hardware refresh activities. Create and maintain accurate, consistent records for all support requests. Monitor progress on issue resolution and keep users informed of status and next steps. Maintain current knowledge of supported technologies and support policies to deliver accurate, effective solutions for internal clients. Capabilities and Credentials Proven competence in a Microsoft Windows environment, including Windows 11, Microsoft Office 365, and Microsoft System Center Configuration Manager (SCCM). Strong knowledge of PC hardware with hands on experience setting up, configuring, and rebuilding workstations. Demonstrated troubleshooting skills with the ability to resolve more complex technical issues independently. Experience with ServiceNow and engineering design applications is a plus. Experience working in an ITIL based and SOX compliant organization is a plus. Excellent customer service, communication, and interpersonal skills. Minimum of three days per week working on site. Must be able to move, carry, and manipulate equipment up to 50 pounds. Valid driver’s license and satisfactory driving record is required. Education and Additional Experience Minimum of 5-6 years of related experience. Technical degree/diploma/certificate or equivalent in related field; or equivalent combination of education and experience may be considered. Location & Travel Primary Location: United States | MA | Boston. Some travel is required, primarily to other local office locations. Pay Range Locations in WA, DC & various CA, MA, VA areas – $77,400.00 - $112,200.00 annually. Pay Transparency: In compliance with pay transparency laws, pay ranges are provided for positions in locations where required. Compensation is based on education, qualifications, experience, and work location. Some roles are bonus eligible. Actual compensation for part-time roles will be pro‑rated based on the agreed number of working hours per week. Benefits Summary Regular full‑time and part‑time employees have access to medical, dental, and vision plans, a wellness program, health saving accounts, flexible spending accounts, 401(k) plan, employee stock purchase program, life and accidental death & dismemberment (AD&D) insurance, short‑term/long‑term disability plans, emergency travel benefits, tuition reimbursement, professional membership fee coverage and paid family leave. Regular full‑time and part‑time employees will receive ten paid holidays and accrue vacation between 10 and 20 days per year. Paid sick leave is provided in accordance with state and local law. Temporary/casual employees have access to 401(k) plans, employee stock purchase program, and paid leave in accordance with state and local law. Benefits may not apply to union positions governed by collective bargaining agreements. Equal Employment Opportunity Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibits discrimination on the grounds of race, colour, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with laws and regulations and ensures equitable opportunities in all aspects of employment. At Stantec we are committed to ensuring our recruitment process is accessible to all. If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Talent Acquisition team. #J-18808-Ljbffr