Cross Dock Supervisor

Job Description

Job Description

Company Description

At TA Services, we don’t just move freight – we move business forward. Since 1986, we’ve been delivering peak performance for our customers through our Freight Brokerages, Managed Transportation, Warehousing & Fulfillment, Mills Services, and Cross-Border Logistics.

What sets us apart? Our people! At TA, culture isn’t an afterthought – it’s a competitive advantage. We’re intentional about building a workplace where you’re supported, challenged, and equipped to grow. From day one, you’ll get the tools, training, and trust to unlock your full potential.

We believe when the right people live the right values, there’s no limit to what we can achieve. If you’re driven, collaborative, and ready to win, you’ll fit right in.

Here’s what drives us:

·  People First – We lead with care, connection, and respect.
·  Service – Our customers, carrier partners, and team members deserve nothing less than excellence.
·  Safety – Built into every move we make.
·  Results – High standards. Real outcomes.
·  Innovation – We push boundaries and never settle.

Sound like the kind of team you want to be part of? Let’s take a closer look at the role

Key Responsibilities

• Manage Warehouse Transactions-  Process inbound receiving and outbound shipping transactions accurately within the Warehouse Management System (WMS).
• Verify Inventory and Documentation-  Audit freight against packing lists, bills of lading, and shipping manifests to ensure inventory accuracy and compliance.
• Coordinate Cross dock Operations-  Partner with third-party logistics (3PL) personnel to facilitate efficient freight flow, trailer loading, and unloading activities.
• Resolve Operational Issues-  Serve as the primary point of contact for shipping discrepancies, damaged freight, and system-related issues by utilizing customer portals and internal processes.
• Maintain Shipping Records-  Ensure all shipping documentation, digital records, and photographic evidence of non-compliant shipments are complete, accurate, and maintained according to company standards.

Work Environment

• Fast-paced warehouse and cross dock environment.
• Frequent interaction with warehouse associates, third-party logistics providers, carriers, and customers.
• Regular walking throughout the warehouse and dock areas to monitor operations.
• Ability to work in varying warehouse temperatures and around moving equipment while following all safety procedures.
• Must be available to work flexible hours, including overtime or weekends as required to support inbound and outbound operations.
• This position is available for a 1st and 2nd shift only 

Education

• High school diploma or GED required.

Experience

• Minimum of two (2) years of experience in warehouse, cross dock, transportation, or logistics operations.
• Experience using Warehouse Management Systems (WMS), preferably Körber WMS.
• Proficient in Microsoft Office Suite, including Outlook, Excel, and Word.
• Experience coordinating shipments with carriers and third-party logistics providers.
• Ability to interpret shipping documentation, including bills of lading, packing lists, and manifests.

Personality Traits

• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Effective problem-solving and decision-making abilities in a fast-paced environment.
• Customer-focused with the ability to build positive working relationships with internal and external partners.
• Adaptable, dependable, and able to manage changing priorities while meeting operational deadlines.

Pay/Benefits/Perks

• $25-$30/hr
• Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary.
• Medical, Dental, Vision, Life Insurance, Disability
• Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program

All your information will be kept confidential according to EEO guidelines.