Office Manager

Overview Overstory Health is a newly launched startup building world‑class, patient‑centric Partial Hospitalization (PHP) and Intensive Outpatient (IOP) programs for individuals with high‑acuity mental health needs. Our mission is to make compassionate, connected behavioral healthcare more accessible when people need it most. With a clinical model validated by McLean Hospital, we provide comprehensive psychiatric, therapeutic, and community reintegration services that help individuals achieve stability, connection, and confidence both during and after the program. About the Role Lead Office Manager to serve as the first point of contact for patients, creating a welcoming and supportive virtual experience. Responsibilities include managing phone calls, scheduling appointments, verifying insurance, and supporting daily administrative tasks. This position offers the chance to make a positive impact in a dynamic and innovative healthcare setting. Key Responsibilities Manage Operations: Answer phone calls, respond to inquiries, and direct messages to the appropriate staff members. Schedule Appointments and Maintain Calendars: Coordinate patient schedules, confirm appointments, and handle rescheduling as needed. Handle Patient Check‑In and Check‑Out: Verify demographic and insurance information, process forms, and ensure accurate documentation for billing and records. Support Administrative Tasks: Manage incoming mail, maintain office supplies, and assist with clerical duties to support smooth clinic operations; provide administrative support to the clinical and admissions teams, such as scheduling and coordinating appointments, preparing documents, technical support during sessions, and data entry. Qualifications Location: Lives in the Boston metropolitan area. Schedule: Monday‑Friday, 8:00 AM – 5:00 PM (W2 position, full‑time, up to 40 hours per week). Education: High school diploma or equivalent. Experience: Minimum of 1 year as a receptionist in a medical clinic, hospital, or similar healthcare environment; or 3 years of comparable front office experience in a non‑healthcare setting. Skills: Strong customer service and communication skills, with the ability to multitask and manage a fast‑paced environment. Technology: Proficiency in Google applications, with a willingness to learn job‑specific software (e.g., Slack, Zoom, Electronic Health Records). Preferred: Experience working with medical professionals and confidence interacting with a diverse patient population. Benefits Competitive hourly rate: $26-31/hr. and performance incentives. Flexible time off policy (FTO). Comprehensive health insurance with no waiting period: medical, dental, vision. Short‑ and long‑term disability coverage at no cost to employees. 401(k) with company match up to 4% of income. We do not discriminate on the basis of any protected group status under any applicable law. #J-18808-Ljbffr Overstory Health