Client Services Repesentative

Looking for a challenging career that lets you develop and display your talents? LPC is a printing industry leader with the latest equipment and processes, providing solutions for a broad range of national and global clients. If working in the fast‑paced world of visual marketing sounds exciting, think about building your career with us. LPC has partnered with the Department Of Labor’s Drug Free Workplace Program, and is an Equal Opportunity Employer.

THE ROLE

This position is responsible for establishing and maintaining profitable relationships with Clients on behalf of the company by taking complete responsibility for each client contact and ensuring that all requirements are completely met. As the Client Services Representative you are the primary internal representative of our organization. You must convey to the Client a sense of expertise in our printing services and capabilities, and you serve as a key educator to our community and customers. The Client Services Representative is accountable for meeting the monthly, quarterly, and annual revenue and sales goals of the company. The sales and strategic marketing activities of the team will be designed to achieve these revenue goals. These in turn are key to meeting all of the company goals and guaranteeing satisfaction and value for our Clients, while maintaining personal productivity and quality standards. Specific Responsibilities Communicate effectively with the Management, Sales, and Production Team, informing them regularly to ensure that sales and customer objectives are met Oversee the delivery of products or services to clients, ensuring they are delivered promptly, within budget, and in compliance with quality standards Effectively present and discuss the products and services of LPC in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs Resolve client issues and complaints, providing support and guidance to clients, and developing policies and procedures for client complaints and issue resolution Support the efforts of the Account Executives by conducting on-site and community‑based presentations, seminars and education that promotes the image of LPC as a leader in printing and graphic services Support Client Sales through service, education, and effective problem solving Engage appropriate team members as needed Qualifications & Experience Bachelor’s in business administration or business management preferred High school diploma and commensurate experience in sales/customer service preferably in printing or graphic art industries Previous experience leading or managing teams Minimum of 3–5 years experience Strong attention to detail, possessing a sales aptitude and innate problem‑solving skills Knowledge and experience in a manufacturing or production environment preferred Strong business acumen and demonstrated ability and interest to learn and develop Ability to move freely through the building to gather information, materials and authorizations Personal Characteristics Impeccable personal and professional integrity. A compelling writer and presenter. Strong sense of urgency. Positive energy that attracts others with positive, can‑do attitude. A compelling attractor of great talent to the team. A collaborator who builds on strengths and provides encouragement as opposed to focusing on weakness and criticism. Someone who is relentlessly persistent and refuses to give up. Someone who exudes a team‑first ethos with no discernible self‑interest or ego. Highest standards of accuracy and precision: highly organized. Ability to think creatively, highly driven, and self‑motivated. Benefits We offer competitive wages and comprehensive benefits, including health insurance, retirement plans, and paid time off. We invest in our employees by offering training, mentorship, and opportunities for advancement. The LPC Advantage We embrace a supportive and team‑oriented environment, believe in mutual respect, hard work, and having fun along the way. Join LPC and become part of a company that values your contributions, supports your growth, and treats you like family. #J-18808-Ljbffr Lewisburg Patterson Company