Business Analyst, Data Platforms & Access - Digital

Business Analyst, Data Platforms & Access - Digital Compensation: $90,000 - $95,000 / year Department: Digital Location: Stephen A. Schwarzman Building This hybrid role requires work in the NYC office a minimum of three days a week. Overview The New York Public Library is undergoing a comprehensive Data Transformation. The goal is to better understand patrons, enable staff to make data-driven decisions, and provide clear methods for staff to access data. We are looking for a Business Analyst to support the Data Platforms & Access team. The role involves gathering and documenting needs from across the library, managing staff-facing platforms (web analytics platform, data warehouse, data visualization tool), and ensuring data governance practices. Responsibilities Support the data transformation initiative. Collaborate with stakeholders to gather business requirements, document workflows, data definitions, and recommend solutions. Communicate the platform strategy and domain language to NYPL staff. Collaborate with the Data Analyst to enhance data access. Maintain operations of data platforms, including Google Analytics 4, Google Tag Manager, and other tools. Develop documentation, FAQs, office hours, training content; respond to queries. Expand knowledge of library service data and processes. Work with Product Management to establish consistent data representation across Digital properties. Support product managers in documenting product requirements and specifications. Manage stakeholder working groups and advisory meetings. Perform other duties as required. Expectations (Milestones) 1 month – Understand the Data Transformation initiative; grasp key data types; learn digital department structure; meet stakeholders. 3 months – Be familiar with data ecosystem; deep understanding of data platform suite; gather data requirements; develop relationships with the Patron Insights & Analytics team and other stakeholders. 6 months and beyond – Deep understanding of data needs; collaborate with Product Managers; own day-to-day operations of data platforms. Required Education & Certifications Bachelor’s degree and minimum 3 years’ experience as a business analyst or similar role. OR 5 years’ experience as a business analyst or similar role. OR 5 years’ library experience with stakeholder liaison, communications, report writing, data analysis, etc. Required Experience Analysis of business needs and recommended solutions. Documentation of business goals and technical requirements. Experience with data visualization and business intelligence tools (Tableau, PowerBI, Looker, etc.). Experience with Google Marketing Platform, Google Cloud Platform products, or similar. Experience with cloud data platforms (Databricks, Snowflake, AWS, Azure, etc.). Understanding of web analytics is very helpful. In-depth experience using Google Sheets or Excel. Familiarity with library operations is beneficial. Required Skills Ability to interview stakeholders and document needs, concerns, and issues. Capturing technical requirements in documentation (data models) tying to business value. Curiosity and ability to understand different library areas and communicate to digital colleagues. Excellent communication across domains and experience levels. Skilled at creating and maintaining documentation. Lead working group meetings to drive engagement. Problem solving, analytical thinking, quantitative reasoning. Self-starter, identifies gaps, opportunities, solutions. Core Values Helpful to patrons and colleagues. Resourceful in solving problems. Curious in all aspects of your work. Welcoming and inclusive. Work Environment Office environment. Hybrid work environment; requires office in NYC three days a week. Physical Duties N/A Pre-Placement No physical requirements. Union / Non-Union Non-Union FLSA Status Exempt Schedule Monday – Friday; 9-5. Hybrid work; office in NYC three days a week. Additional Information This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all specific duties. Duties may change if Library priorities change. Salary Statement At the Library, we consider a variety of factors when determining salary: position requirements, skills, experience, education, peer equity, and institutional factors. We reserve the right to consider all relevant factors. #J-18808-Ljbffr The New York Public Library