Front Desk Agent

Front Desk Agent

Position: Front Desk Agent

Location: Cambria Hotel College Park

Department: Front Office

Reports To: Front Office Manager | Front Office Supervisor

Status: Full-Time

Salary Range: $16.00 - $18.00 per hour (experience-based compensation)

At Cambria Hotel College Park, we blend contemporary style with personalized service to create a casually sophisticated experience for every guest. Located just steps from the University of Maryland and minutes from the heart of Washington, D.C., our hotel is a hub for travelers seeking comfort, connection, and convenience.

We are a proud upscale collection designed for the modern traveler. Our hotel features locally inspired design, spa-style bathrooms, and tech-forward amenities that reflect the vibrant energy of our community. Whether it's a business trip, a campus visit, or a weekend getaway, we provide a seamless stay that feels both elevated and approachable.

Our team is passionate about hospitality and committed to delivering memorable experiences. We believe in creating a workplace where individuality is celebrated, growth is encouraged, and service excellence is a shared goal. At Cambria College Park, we don't just welcome guestswe welcome them like family.

You're the kind of person who lights up a room just by walking in. You've got a natural vibe for hospitality, a sharp eye for detail, and a cool, confident way of handling anything that comes your way. You're not just checking guests inyou're setting the tone for their entire stay.

Greet guests with warmth, authenticity, and a genuine smile

Handle check-ins, check-outs, and reservations with precision and personality

Be the go-to for guest questions, requests, and unexpected moments

Navigate systems like a proprocess payments, manage room keys, and keep things running smoothly

Collaborate with housekeeping, maintenance, and other departments to deliver seamless service

Stay sharp on hotel offerings, local hotspots, and insider tips

Keep the front desk area polished, professional, and welcoming

Jump in where neededbecause teamwork makes the magic happen

1+ year of customer service or hospitality experience (hotel front desk a plus)

Strong communication skills and a natural ability to connect with people

Tech-savvy with basic knowledge of property management systems (we'll train you!)

Ability to multitask and stay cool under pressure

Flexible availability, including weekends, evenings, and holidays

A polished, professional vibe and a guest-first mindset

Hunger to learn, grow, and be part of something special

Ability to remain standing for extended periods and occasionally lift, carry, push, or pull up to 2535 pounds

Thrive in a fast-paced, guest-focused environment while managing multiple priorities efficiently

Maintain professionalism, composure, and sound judgment in high-pressure or challenging situations

Strong communication and interpersonal skills, with the ability to engage guests and team members effectively

The hotel operates 24/7, necessitating that department schedules be adjusted to accommodate varying business demands. Employees may need to work shifts outside their preferred or usual hours.

Employees must comply with all hotel-established work rules, procedures, and policies, including those outlined in the employee handbook.

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. And MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify

We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

Ready to be the face of unforgettable hospitality? Apply now and let's make every guest's stay legendary.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.