Administrative Assistant-Dermatology

Dermatology Administrative Assistant

The Dermatology Administrative Assistant provides support for four dermatologist's daily activities, as well as other administrative tasks in the department. Provides and promotes a high level of customer service to internal as well as external clientele. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities

• Complies with Health Insurance Portability and Accountability Act (HIPAA) while performing all duties.
• Greets all patients in a prompt, pleasant, and helpful manner while ensuring they receive the highest levels of customer service.
• Triages phone calls (patient calls and scheduling calls), provides information, and takes messages when necessary to relay to staff (dermatologist and nursing).
• Processes patient payments, fulfills retail product orders, and assists back office with any needs in patient flow.
• Enters billing into billing software.
• Organizes and maintains patient communication and preparation for exam day through email and phone calls.
• Learns about offered retail products and cosmetic treatments to easily answer patient questions.
• Books, coordinates and reschedules patient appointments.
• Maintains confidentiality of all clientele.
• Continuously monitors for cancellations, fills those spots, and texts patients to remind of upcoming appointment.
• Works with other clinic departments and two other admins to expedite patient care for efficiency in daily flow.
• Maintains a positive attitude and adheres to the Cooper purpose and core values.
• Follows all Clinic policies and standard operating procedures.
• Completes duties on site with consistent, regular, and reliable attendance.
• Accomplishes other duties as assigned.

About Cooper Aerobics

Cooper Aerobics has been helping improve the quality and quantity of millions of lives through prevention since 1970. We inspire individuals to make good health a habit to live longer, healthier and more productive lives through our products and services.

• Cooper Clinic's comprehensive physical exam gives patients an in-depth picture of their health and an action plan to improve it.
• Cooper Fitness Center is the fitness center of choice for members that belong to a healthy-living community, not just a gym.
• Cooper Spa helps bring life back in balance through relaxation and renewal services.
• Cooper Hotel & Conference Center provides guests easy access to all that Cooper Aerobics has to offer.
• Cooper Complete is a pure, potent vitamin and supplement line scientifically proven to improve well-being.
• Cooper Wellness Strategies takes the Cooper philosophies for individuals and transforms them to improve the physical and fiscal health of a company and its workforce.

Get Cooperized

Requirements

Required Skills/Abilities

• Excellent verbal and written communication skills.
• Exceptional interpersonal and customer service skills.
• Strong organizational, time management and attention to detail skills.
• Possess problem-solving skills, be self-motivated, and strive for professionalism.
• Ability to work in group setting as well as work independently.
• Exceptional computer skills and proficiency with Microsoft Office Suite.

Education and/or Experience

• High school diploma or general education degree (GED); Bachelor's or Associate's Degree or certificate from a university or technical school preferred.
• Experience in Dermatology, Plastic Surgery or a Med Spa a plus.
• Experience with electronic health records a plus.
• One to four years of relevant experience in a medical office, physician practice, hospital and/or acute care setting is preferred.

What We Provide:

• A culture focused on improving the quality and quantity of peoples lives
• Competitive pay
• Complimentary Cooper Fitness Membership for you and your spouse
• 401(k) matching after one year
• Health benefits
• Holidays - including your birthday!
• Discounts on Cooper Complete supplements, The Coop (pro shop and boutique), Cooper Spa, Cooper Hotel and much more!
• Employee wellness program designed to help you meet your fitness goals and improve your quality life- You can also earn cash incentives.

Not a fit? We have many other opportunities available. Please see the careers page on our website at to find your next career!