Desktop Support Engineer II

Position: Desktop Support Engineer II (Slack)
Location: New York, New York (Remote)
Duration: Contract
Job ID: 178228

Job Overview:
We are seeking a skilled and detail-oriented Desktop Support Engineer II to join our team. This role involves providing technical support, reviewing applications, and ensuring compliance with guidelines. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to work both independently and collaboratively. This position is fully remote, with a preference for candidates in the EST time zone.

Responsibilities:

• Conduct thorough technical and user experience reviews of apps submitted for inclusion in the Marketplace.
• Provide regular feedback to product teams about existing and upcoming features.
• Collaborate with developers and partners to improve the quality and performance of their apps.
• Build a deep understanding of the apps in the Marketplace and identify high-performing apps.
• Work cross-functionally with Platform and Customer Experience teams to support external partners.
• Perform regular audits of the Marketplace to ensure compliance and quality.

Qualifications:

• Passion for delivering exceptional customer experiences.
• Experience in customer or developer support, or a similar role.
• Strong and confident writing skills, especially in a technical support setting.
• Technical proficiency and understanding of web services and standard API patterns.
• Familiarity with popular SaaS tools such as Asana, Linear, Jira, and GitHub.
• Curiosity, proactivity, and the ability to suggest improvements and alternatives.
• Excellent time management skills to balance reviews and project work.
• Ability to work independently and as part of a team.
• Willingness to document and share knowledge and processes with others.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $30hr - $32hr on w2 only.

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at Show phone number. To report any concerns, please email us at View email address on jobs.pinnacle1.com

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