Helpdesk Support Technician - (Level I and II)

Job Title: Helpdesk Support Technician - Contractor (Level I and II) Job Term: Contract (Long Term) Location: Manhattan, NY - Onsite (Park Ave location) Contractor (4+ years experience) - Past Military is a must Must have the following Must be open to a long term contract role Must have a past military background to be considered for this role. 4+ years of both Level 1 and 2 support experience, supporting both laptops and desktops. Must have tracking system experience, such as ServiceNow or similar. Friendly personality. Primary location is New York, but willing to commute to New Jersey if needed. Flexible with hours – Bank hours are from 8:30 to 5:00 --- but when there is a Board meeting, the team will have to arrive at 7:30. They have a schedule, so everyone rotates. Responsibilities Responsible for maintaining and creating new departmental documentation including procedures and desktop instructions. Work with other teams to offer support as needed. Software installation on servers, desktops, laptops, and mobile devices. Assist the Service Desk team with planning, implementation, and completion of annual inventory in the office and collocation facilities for inventory. As requested, perform server, desktop, and laptop administration tasks including budget assistance and hardware/software support. When assigned, assist with daily activities and distribution to the remainder of the department staff. Assist and implement enhancements to department workflow and processes. Assist with the planning, implementation, and completion of iOS updates. Attend classes and trade shows related to the desktop environments. Perform all other duties as assigned. Education Bachelor's degree preferred. Military or work experience may be considered in lieu of education. Work independently to fulfill the essential functions for Windows desktop administration. Configure, implement, maintain, distribute, and document desktop hardware and software. Monitor, manage, and document desktop performance. Report significant capacity issues in a timely manner to the Service Desk Manager, Service Desk Contribute with the creation and maintenance of disaster recovery procedures for desktop environments. Act as an internal consultant to other IT functions and business groups as appropriate. Identifies, researches, and resolves the most complex technical problems. Application Support (Client-Server and Web-based): Work with the vendor and user in the planning, implementation, change control, testing, documentation, performance monitoring, capacity planning, and problem resolution and disaster recovery setup for internet-based applications. Support Windows-based applications which run on a desktop environment. This includes, but is limited to, applications such as Office 365, MKinsight, Adobe Suite, FedTrade and Bloomberg. Security Administration Work with Security Specialists to ensure the hardening of any systems and devices and that patches are being applied as necessary. (ex. desktops, Laptops, and mobile devices) People Skills Communication – demonstrates oral and written communication skills to facilitate and listen in a collaborative manner. Analysis – demonstrates analytical & problem-solving skills. Ability to collect, research, organize and present data from varied sources developing logical, justifiable recommendations. Can conform to shifting priorities and timelines. Project Management – demonstrates the ability to plan, develop, and coordinate departmental projects. Establishes and maintains effective working relationships at all levels. Technical Skills Knowledge of the following operating system: Knowledge of security administration as it relates to Windows and Internet applications. Knowledge of various network architectures and protocols. Knowledge to support LAN and internet environments. Knowledge of a Service Desk ticketing system and process (ex. ServiceNow). Knowledge of reporting within the ticketing system. #J-18808-Ljbffr KPG99 INC