Assistant Front Office Manager - Conrad Los Angeles

Assistant Front Office Manager Exceptional hospitality starts with you. As an Assistant Front Office Manager at Hilton, you will oversee daily front‑office operations, deliver memorable experiences for guests, and lead and develop a team of front‑office staff. Responsibilities Communicate effectively, both orally and in writing, to provide clear direction to staff. Observe performance and encourage improvement, interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office staff. Monitor lobby traffic and adjust staffing as required. Review VIP reservations and ensure proper handling of VIPs and groups, administer amenity orders and responses for incoming guests. Update system by inputting inventory and non‑inventory groups. Monitor special reservation requests and oversee rate changes for in‑house guests. Compute daily payroll, schedules, and other reports. Analyze data and make decisions to prepare daily and weekly forecasts of expected arrivals and departures. Manage Front Office staff, resolve guest concerns, and implement resolutions by using discretion and judgment. Qualifications We are looking for individuals who demonstrate the following core values and attributes: Hospitality – a passion for delivering exceptional guest experiences. Integrity – doing the right thing at all times. Leadership – inspiring others and driving results. Teamwork – collaborating effectively across departments. Ownership – taking responsibility for actions and outcomes. Now – operating with urgency and discipline. Additional attributes we value: Quality Productivity Dependability Customer Focus Adaptability Benefits Access to your pay when you need it through DailyPay Medical insurance coverage for you and your family Mental health resources Best‑in‑class paid time off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) – purchase Hilton shares at a 15% discount Debt‑free education programs – access to a wide variety of educational credentials Career growth and development opportunities Team member resource groups Recognition and rewards programs Available benefits may vary depending upon property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. The annual salary range for this role is $72,000 - $78,000 and is based on applicable and specialized experience and location. Equal Employment Opportunity We will consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. #J-18808-Ljbffr Hilton