Administrative Medical Assistant

Job Description

Job Description

We are a busy psychiatric medical practice seeking an experienced, dependable, and patient-focused Administrative Psychiatric Medical Assistant to join our office team.

Our administrative and clinical support staff work together in the office, while our psychiatric providers work remotely from home. This position plays an important role in keeping communication between patients, office staff, and providers organized and efficient.

The ideal candidate is professional, compassionate, technologically savvy, and comfortable working independently in a busy mental-health practice. Because this position is often the first point of contact for our patients, excellent communication skills, patience, and the ability to remain calm and professional when assisting patients with mental-health concerns are essential.

Responsibilities

• Serve as the primary person answering incoming patient phone calls
• Answer calls professionally and direct or transfer patients to the appropriate staff member when necessary
• Listen carefully to patient questions, concerns, and requests and determine the appropriate next step
• Document patient messages accurately and communicate concerns to the appropriate provider or staff member
• Send messages and emails to providers when provider input or follow-up is needed
• Schedule, reschedule, and confirm patient appointments by phone
• Assist patients with appointment-related questions and general office concerns
• Collect patient balances and assist with payment-related questions
• Process and follow up on prior authorizations (PAs)
• Work efficiently within the practice's EMR/EHR system
• Enter and update patient information accurately
• Coordinate communication between patients, providers, pharmacies, and office staff as needed
• Follow up on outstanding patient requests and ensure messages are appropriately routed
• Maintain patient confidentiality and follow HIPAA and office policies
• Perform additional administrative and medical office duties as needed

Qualifications & Experience

• Previous experience working as a Medical Assistant, Psychiatric Medical Assistant, Medical Office Assistant, or similar healthcare administrative position
• Experience working in a psychiatric, behavioral health, mental health, or medical practice preferred
• Experience using an EMR/EHR system
• Strong computer and technology skills
• Excellent verbal and written communication skills
• Strong organizational and time-management skills
• Ability to multitask and prioritize responsibilities in a busy office
• Ability to work independently with minimal supervision
• Excellent attention to detail and accurate documentation skills
• Professional, dependable, and reliable
• Comfortable handling a high volume of phone calls
• Ability to remain calm, respectful, and patient when speaking with individuals experiencing mental-health concerns
• Ability to maintain professionalism and appropriate boundaries with patients
• Strong problem-solving and critical-thinking skills

The Ideal Candidate

We are looking for someone who is:

• Patient and compassionate
• Calm and professional under pressure
• Comfortable speaking with patients over the phone
• Organized and detail-oriented
• Tech-savvy and able to learn new systems quickly
• Able to multitask without becoming overwhelmed
• A strong communicator and team player
• Comfortable taking initiative and working independently
• Dependable and accountable
• Able to work effectively in a fast-paced psychiatric practice

Office Hours: Monday through Thursday 9AM to 5:30PM and Fridays 8:30AM to 5PM