Office Manager - DDA Services

Job Description

Job Description

Job Summary
The Office Manager will be responsible for overseeing daily administrative operations of the agency, ensuring efficient office management, and supporting staff, caregivers, and clients. This individual will play a key role in maintaining compliance with state regulations, managing client and employee files, and fostering a supportive and organized workplace.

Key Responsibilities:

• Manage day-to-day administrative tasks including answering phones, scheduling, and responding to emails.

• Oversee client intake process, including collecting required documentation and maintaining accurate records.

• Supervise office staff, providing guidance, training, and support as needed.

• Ensure compliance with state and agency policies (including DDA regulations).

• Maintain employee files, background checks, training documentation, and certifications.

• Coordinate caregiver/client scheduling and match appropriate staff to clients based on needs and availability.

• Manage timesheets, attendance, and assist with payroll processing.

• Order and manage office supplies and medical equipment inventory.

• Serve as liaison between clients, families, staff, and healthcare professionals.

• Prepare reports, maintain filing systems, and support audits and inspections.

• Support hiring, onboarding, and training processes for new employees.

Qualifications:

• High school diploma or equivalent required; Associate’s or Bachelor's degree preferred.

• Minimum of 2 years of administrative or office management experience, preferably in a healthcare or home care setting.

• Knowledge of DDA, Medicaid, or healthcare regulations is highly desirable.

• Strong organizational and multitasking skills.

• Excellent communication and interpersonal skills.

• Proficient in Microsoft Office Suite and scheduling software.

• Ability to maintain confidentiality and manage sensitive information professionally.

• Detail-oriented with strong problem-solving abilities.

Schedule:

• Monday to Friday (Full-Time) / Part-Time

• Occasional weekends or after-hours support as needed

Compensation:

• Competitive salary based on experience

• 401k

We look forward to welcoming a dedicated and organized professional to our growing team!