Branch Administrative Assistant III

Branch Administrative Assistant III

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm, we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

The Branch Administrative Assistant III plays an important role in the organization by performing a number of tasks related to the branch's administrative functions. The role is primarily responsible, under intermittent to low supervision, for performing full administrative duties in support of the branch office by providing customer service, conducting research, preparing reports, handling information requests, ordering supplies and performing clerical functions such as preparing correspondence, copying, filing, faxing, and scheduling meetings.

Essential functions include:

• Providing a high level of clerical assistance to Processors as needed, this may include completing special projects, compiling basic reports, ordering insurance, condo certificates, 4506s, FHA Case Numbers, LDP/GSAs, CAIVRs, any Bond Program items, subordination agreements, verifications, appraisals, title and escrow documents, etc.
• Completing loan file audits, reviewing files for accuracy and completeness; reconciling files with actions when needed, including cancelling files and maintaining records for required time periods.
• Printing and mailing disclosure documents.
• Contacting escrow companies in regards to trailing items, tracking items and following up accordingly until all documents are received.
• Monitoring, reconciling, and responding to appraisal and credit report invoice discrepancies.
• Providing assistance to Branch Manager and Branch Operations Manager as needed.
• Answering incoming calls, providing responsive and courteous service to callers by providing information or routing them to the appropriate party as needed.
• Collecting, sorting, and correctly distributing incoming mail and packages; logging all packages per branch procedure.
• Assisting in the preparation and delivery of mailings as needed.
• Maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Partnering with IT helpdesk and assisting in the troubleshooting of basic office technology issues.
• Performing general clerical duties and office support, to include, but not limited to: photocopying, faxing, mail distribution and filing.
• Making copies and preparing other deliverables for meetings and marketing campaigns.
• Maintaining a tidy and comfortable office space by picking up waste, watering plants, tidying kitchen area, refreshing magazines, etc.
• Composng, typing, and distributing correspondence and memos.
• Coordinating events, meetings, and conferences with cross-functional departments; preparing agendas and set-up meeting facilities as needed.
• Creating and updating forms for file flow and efficiency.
• Performing other duties as assigned.

Qualifications include:

• High school diploma or equivalent preferred, along with a minimum of four years' experience in an administrative assistant related role(s).
• Prior experience in Mortgage lending, Finance, or similar field strongly preferred.
• Prior experience processing or originating loans helpful and strongly preferred.
• Ability to type 60-70 wpm.
• Passionate about delivering excellence in customer service.
• High levels of diplomacy, tact, and confidentiality a must.
• Demonstrated patience and professionalism when interacting with both internal and external customers.
• Proficiency with data entry, Microsoft Word, Excel and PowerPoint required.
• Ability to organize and manage multiple priorities simultaneously.
• Excellent verbal and written communication required; excellent spelling, grammar, and punctuation skills.
• Self-motivated with a strong attention to detail.

Supervision includes intermittent to low supervision required, depending on experience. Apply sound judgment in execution of core job responsibilities.

Requirements include:

• Physical: Work is primarily sedentary: general office mobility. The position requires the ability to occasionally lift office equipment and supplies weighing up to 20 pounds.
• Manual Dexterity: Frequent use of computer keyboard and mouse.
• Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
• Environmental: Office environment no substantial exposure to adverse environmental conditions.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant's geographical location.

Target Salary: $40,000 - $41,600