Senior Partner Account Manager

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Senior Partner Account Manager

Role Overview:
Drive revenue growth across Poland by expanding the impact of Genesys' partner ecosystem, creating scalable routes to market, and helping partners deliver customer experience solutions that generate measurable value for their customers. This role owns strategic partner relationships across the full lifecycle, from identifying and recruiting high-potential partners through enablement, joint go-to-market planning, pipeline development, and revenue execution.

You will shape how Genesys solutions are positioned and sold through named partners, building preference for Genesys Cloud and its AI-powered customer experience capabilities within partner portfolios and sales organizations. Working closely with direct sales, alliances, marketing, and technical teams, you will align partner strategies with customer opportunities and turn joint business plans into sustainable pipeline and revenue growth.

Your influence will extend from executive-level partner relationships to individual customer opportunities, including forecasting, commercial negotiations, sales execution, and the development of scalable engagement models. The role provides significant visibility across Genesys and its partner community, with opportunities to deepen expertise in SaaS, cloud, AI, strategic alliances, and complex enterprise sales while contributing to broader regional growth initiatives.

Key Responsibilities:

• Own end-to-end sales performance across named partners, driving pipeline creation, revenue growth, and successful execution of customer opportunities
• Develop scalable partner business plans that establish clear sales targets, engagement models, go-to-market strategies, and measurable growth priorities
• Drive strategic enablement across partner organizations to strengthen their ability to position, sell, and deliver Genesys customer experience solutions throughout the customer lifecycle
• Build preference for Genesys Cloud and its AI-powered customer experience capabilities within partner portfolios, executive relationships, and sales teams
• Lead pipeline development and forecasting with key partners, collaborating closely with Genesys sales and alliances teams to accelerate opportunities and improve revenue predictability
• Expand the partner ecosystem by identifying, recruiting, and securing commitment from strategic partners capable of creating incremental routes to market
• Execute joint business and marketing plans with partners to increase market reach, enterprise adoption, and sustainable revenue contribution
• Drive alignment between partners and Genesys direct sales teams, creating clear visibility into priorities, opportunities, account engagement, and shared customer outcomes
• Structure and negotiate partnership agreements that create incremental commercial value and strengthen long-term strategic relationships
• Partner with senior leaders, executives, stakeholders, and key influencers across Genesys, partner organizations, and customers to advance complex opportunities and strategic initiatives

Required Qualifications:

• 5+ years of sales, partner management, channel sales, or strategic alliance experience, preferably within cloud or SaaS software
• Proven track record of achieving or exceeding revenue targets in complex B2B sales environments
• Demonstrated success managing complex sales cycles, including pipeline development, forecasting, negotiation, and closing
• Strong experience building trusted relationships with executives, stakeholders, and key influencers across partner and customer organizations
• Demonstrated ability to understand customer and partner needs and articulate relevant technology and business solutions
• Strong commercial judgment with experience developing partner strategies, joint business plans, and go-to-market initiatives
• Fluency in Polish and English
• Bachelor's degree or equivalent relevant professional experience
• Ability to travel up to 50 percent

Preferred Qualifications:

• Experience selling cloud-based customer experience, contact center, enterprise software, or related SaaS solutions
• Strong background in developing pipeline through both established and newly recruited partners
• Experience building executive-level relationships across complex partner ecosystems and enterprise customer organizations
• Familiarity with AI-enabled customer experience technologies and their application within enterprise transformation initiatives

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

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Employee Referral

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About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit

Reasonable Accommodations:

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You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.