Reception & Office Services Coordinator

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey. Schedule: Monday - Friday 8:00am-5:00pm The Workflow Coordinator for Office Services delivers exceptional customer service for our clients by coordinating workflow in one or more of the following areas: reprographics (copy) and mail services in both physical and digital environments, intake, hospitality, facilities, audio/visual, reception. Workflow Coordinators will support other Williams Lea service lines as needed, including but not limited to expense processing, accounts payable, or other back-office (administrative, virtual or shared) services. Assist the team in completing large or more complex jobs (i.e. large numbers of requests or high volumes of incoming/outgoing activities, expansive administrative support requests) *Ensure team provides outstanding service to client, while building strong customer relationships. *Immediately escalate any operational problems or issues to Lead, Supervisor or Manager. *Provide job intake services as prescribed by manager. *Read, interpret and understand all requests (emails, phone, in-person, and forms). *Communicate with manager and client on job or deadline issues. *Conduct and direct quality assurance process to maintain efficient workflow and assure client satisfaction. *Assess incoming requests selecting the best equipment and/or resources for successful completion *Train new employees on policies and procedures. Additional duties may include client or manager requests, such as setting-up conference rooms with audio/visual equipment and/or furniture configuration, mail and messenger services, food and beverage services, assist with reception coverage, manage multiple phone lines and/or visitor check-in. Adhere to Williams Lea policies in addition to client site policies. Use equipment and supplies in a cost-efficient manner. High school diploma or equivalent. Minimum of three years’ experience in office services preferably in a legal, banking or large corporate environment. Intermediate computer skills required, generally using Microsoft Office. Familiar with procedures supporting service line, such as mail, reprographics, or other administrative support services Skilled in the use of reprographics equipment, mail, phone and/or digital equipment and other office hardware and/or software, as applicable to service line. Demonstrates customer service skills needed to maintain effective working relationships with clients and team members through excellent, professional verbal and written communication skills. Attention to detail with emphasis on accuracy and quality. Ability to handle sensitive and/or confidential documents and information. maintains professional demeanor and composure at all customer service interactions. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. #RRD is an Equal Opportunity Employer, including disability/veterans

Legal & Document Processing Compensation: USD 18.99 - USD 26.59 - hourly