Remote Director, Contact Center & Intake Operations

Poulin | Willey Trial Lawyers

Poulin | Willey Trial Lawyers is seeking an experienced Head of Personal Injury Intake to lead a busy contact center and intake team. You will coach agents, drive faster lead response, improve conversion rates, and ensure smooth progression of cases through each stage in our intake process.

You will analyze Litify data, identify bottlenecks, and implement coaching and workflow improvements. This role targets hands-on leadership and measurable performance gains for a remote US operation.

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Vacancy posted 3 days ago

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