Memory Care Manager

Memory Care Manager Opened in 2020, the Pillars of Prospect Park is conveniently located off the light rail transit station and close to the metro bus near the University of Minnesota campus in Minneapolis, MN. This senior living community features 133 Independent living, 106 assisted living and 44 memory care apartments. Two buildings make up this vibrant community and also encompasses an on-site Intergenerational Child Care Center. Join our team of dedicated employees who share in our mission to help our seniors heal, discover, and educate for longer healthier, more meaningful lives. The Memory Care Manager is accountable for implementing the Dimensions Program, encouraging participation and ownership from all staff. Manages and supervises the programmatic, physical and educational operations of Dimensions Community in meeting the resident's/family's needs and expectations. Collaborate with the interdisciplinary team and provides education to staff/families to adequately equip them to interact effectively with residents experiencing dementia. This schedule includes: 80 hours every two weeks; Full Time Monday-Friday 9:00am-5:00pm Manager on Duty weekend rotation Responsibilities: Leadership & Staff Development: Provide leadership, supervision, and ongoing support to staff, volunteers, and students. Partner with the Director of Health Services (DHS) to support staffing, employee onboarding, training, development, and performance management. Coach and mentor team members on dementia care best practices and resident engagement. Assist with hiring and training activity staff. Dimensions Program Leadership: Serve as the site's Dimensions Champion and maintain required Dimensions Program training and certification. Implement, manage, evaluate, and continuously improve the Dimensions Program. Ensure the Dimensions environment promotes engagement, well-being, and a positive resident experience. Facilitate care partner support groups and family education opportunities. Resident Programming & Engagement: Assess resident interests, strengths, and psychosocial needs to develop meaningful programming. Plan, coordinate, and oversee daily activities, special events, and community outings. Develop monthly activity calendars in collaboration with the Activities Director. Encourage resident participation while supporting independence and quality of life. Ensure adequate supplies and resources are available to support programming. Resident Care Collaboration: Collaborate with nursing and interdisciplinary teams to incorporate cognitive assessments, care plans, and individualized approaches to care. Promote the use of non-pharmacological interventions and person-centered dementia care practices. Support residents in maintaining their highest possible level of functioning and independence. Customer Service & Family Relations: Build positive relationships with residents, families, staff, and community partners. Address concerns promptly and effectively. Review satisfaction feedback and implement improvements as needed. Communicate program updates through family newsletters and other channels. Operations, Marketing & Administration: Maintain accurate program, attendance, and departmental records. Partner with leadership on budgeting, financial oversight, occupancy goals, and community marketing efforts. Support resident admissions, tours, and community outreach activities. Ensure marketing materials remain current and effective. Transportation & Safety: Safely transport residents for outings and community activities when required. Complete required vehicle inspections, transportation documentation, and safety checks. Ensure compliance with transportation regulations, infection control standards, and organizational safety policies. Respond appropriately to safety concerns, incidents, and emergencies. Required Qualifications: A.A./A.S. Degree Less than 1 year experience Drivers License (in good standing) Must be insurable under the employer's/communities Auto Insurance Coverage Medical Exam Certification Must be at least 18-years old Must complete and pass in-house transportation curriculum course and pass driving evaluation within 30 Days Preferred Qualifications: Bachelor of Arts 1 year experience Benefit Overview: Ebenezer offers a generous benefits package, including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: Compensation Disclaimer: An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored. EEO Statement: EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status