Benefits Account Manager

Full-Time Why This Role Matters BBG | Fairfax, VA | In-Office | Full-Time Why This Role Matters As a Benefits Account Manager, you'll play a central role in helping clients design, manage, and optimize their employee benefits programs. Serving as a trusted advisor throughout the year, you'll lead renewal strategy, coordinate open enrollment activities, support ongoing benefits administration, and provide consultative guidance that helps clients achieve their organizational goals. In this role, you'll manage a book of employee benefits clients while partnering with carriers, vendors, and internal team members to deliver a seamless service experience. Your expertise, responsiveness, and attention to detail will help strengthen client relationships, support retention efforts, and ensure accurate, timely account management throughout the policy lifecycle. Work Arrangement: This is a full-time position reporting to our office located in Fairfax, VA, with the possibility of hybrid or remote work arrangements. How You’ll Make an Impact Build trusted relationships by serving as the primary point of contact for assigned employee benefits clients. Lead annual renewal and open enrollment activities, including carrier marketing, renewal analysis, employee communication, and implementation planning. Develop and present benefit recommendations that align with client objectives, budgets, and workforce needs. Coordinate with carriers, vendors, producers, and internal stakeholders to resolve claims, enrollment, eligibility, billing, and policy-related issues. Analyze claims data and plan performance trends to identify opportunities for improvement and cost management. Maintain accurate account records, policy documentation, and client activity while ensuring high-quality service delivery. Who You Are Client-focused and committed to providing responsive, consultative service. An effective relationship builder who develops trust with clients, carriers, and colleagues. Organized and able to balance multiple priorities while meeting deadlines and maintaining accuracy. A strong communicator who can explain benefits concepts clearly and confidently. Analytical and solution-oriented when evaluating plan performance and resolving client issues. Detail-oriented with a focus on quality, compliance, and documentation accuracy. Collaborative, professional, and motivated to continuously improve processes and client outcomes. What You Bring Day One: Active Virginia Life & Health insurance license. 2+ years of experience in employee benefits, account management, or client service within the insurance industry. High school diploma or GED. Strong knowledge of employee benefits programs, plan designs, enrollment processes, and compliance considerations. Proven ability to build and maintain strong client relationships while delivering exceptional service. Excellent written and verbal communication skills. Strong organizational, project management, and time management skills. Strong analytical, critical-thinking, and problem-solving abilities. Proficiency with Microsoft Office Suite, CRM systems, and benefits or agency management platforms. Attention to detail and accuracy in documentation, data management, and account servicing. Ability to collaborate effectively with clients, carriers, vendors, and internal team members. Commitment to maintaining confidentiality and adhering to professional and ethical standards. Valuable Additions Associate's or Bachelor's degree in Business Administration or a related field. Experience creating employee-facing benefit communication materials and enrollment resources. Experience conducting claims reviews and identifying plan performance trends and cost drivers. Knowledge of carrier marketing strategies and renewal planning processes. Experience supporting employee education initiatives and benefit engagement programs. Real Benefits for Real Life At Patriot, great benefits mean more than coverage; they mean being there through every stage of life: your health, your family, your financial future, or simply time to recharge. Whether you're working or not, life doesn't stop. Neither should your benefits. Highlights Include Multiple medical plan options, with preventive care covered at 100% Free virtual medical and mental healthcare for employees and their families, plus a dedicated healthcare concierge to help you navigate benefits, compare prescription costs, and make more confident, personalized care decisions Employer-paid short-term and long-term disability coverage Paid parental leave Personalized PTO that lets you take time away when you need it, without traditional accruals, plus separate sick leave Competitive 401(k) company match to help you build your financial future Comprehensive dental and vision coverage Employee Assistance Program with confidential mental health, legal, financial, and work-life support About Patriot Growth Insurance Services At Patriot, we build our teams around a simple idea: people do their best work when they feel supported as whole people, not just managed as employees. We're invested in your growth, not just your output, and we back that up with a competitive salary and a comprehensive health and welfare program that extends to your family and domestic partners too, because who you're building a life with matters to us as much as the work you do. Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. We're currently ranked the 25th-largest broker in the U.S. by Business Insurance and were named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations across more than 45 states, our collaborative model gives every person and every agency the resources and support they need to grow, while each agency keeps its own identity, culture, and way of doing business. That growth has never been about numbers alone, it's about the people behind them. About BBG For nearly 30 years, Business Benefits Group has remained a recognized leader in employee benefits, HR consulting, and business insurance. We have supported thousands of businesses across many industries to help to meet their goals and achieve more as a business. We remain a benefits-centric agency, bringing the tools, resources, and solutions that employers should expect to address new challenges with rising health care costs, regulatory issues, and advancements in technology. Our team of trusted advisors help to lead our clients through these challenges, and more – while also setting a high bar for our industry as a thought leader within the industry. Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at Pay Range: Posted below**Any job offer is based upon a salary analysis to comply with applicable state pay transparency laws, considering relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis. Roles may also be eligible for a supplemental compensation, such as performance-based bonus, commission, or equity. Specific eligibility will be discussed with Talent Acquisition team. Patriot Growth Insurance Services offers a comprehensive benefits package, including medical, dental, and vision insurance; a 401(k) with company match; personalized time off and company paid holidays. Pay Range: $50,000 USD - $60,000 USD #J-18808-Ljbffr